Windows 10: Cannot remove child from family account

Cannot remove child from family account. Get message saying the original parent needs to remove the child. Both me and my wife cannot remove our child from the account. We want to change him to a new microsoft account

:)

 

Unable to remove child account from Family

I am also having the same issue I am not able to remove the childs account I followed the steps and after doing so I received this message in error (
Select Manage my child’s profile info, find your child, then select
Remove consent for this child’s account. Then, try removing this member again).
I'm completely lost I cant find where im given the option to do so (remove consent)

 

Unable to remove child account from Family

Hi,



Thank you for writing to Microsoft Community Forums.



I understand your query related to removing the child account from family. I thank you for bringing this to our notice regarding the settings.



Let me provide you another way to remove the child account from family.

1. Go to
   family.microsoft.com.
   
2. Sign in with your Microsoft account.
   
3. Under your child’s name click on
   More options.
   
4. Now click on Remove from family and then click on Remove.
   

Once you confirm to remove the child account, it should be removed from the family group.



Let us know if you have any concerns, we will be glad to assist you.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

How to delete an adult account in the Family Settings.

Hi,

To resolve your issue, we suggest that you follow the steps below:

• As an adult in the family account, sign in with your Microsoft account.
• Under Your family, click
  Remove.
  
• Click the child account you want to remove, and click Remove.
• You will get an email confirmation once the child has been removed from the family.

Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

Regards.