Windows 10: Cannot reset child account password

Discus and support Cannot reset child account password in User Accounts and Family Safety to solve the problem; We recently purchased a new Windows 10 computer. We were excited to create new email addresses for each of my daughters so we set them up... Discussion in 'User Accounts and Family Safety' started by RyanTate, Apr 25, 2019.

  1. RyanTate Win User

    Cannot reset child account password

    We recently purchased a new Windows 10 computer. We were excited to create new email addresses for each of my daughters so we set them up with new accounts. These accounts have never worked. We tried logging in and were unable to. On both. We tried resetting their passwords and we cannot. We instead get a generic error message emailed to us. These accounts, as specified when creating them are for an 8 year old and a 10 year old. I contacted chat support and the referred me to telephone support. The phone support guy remoted in and couldn't fix the issue. The generic denial message we get mentions taking my kids' privacy seriously, which I get, but they're 10 and 8. For God's sake MS sends me a weekly email detailing their internet browsing history, which is of course blank because their accounts are basically useless. It seems pretty unacceptable that a parent is unable to reset the password of their child. Support recommended creating new email addresses for them. The problem is they're little girls, and they LOVE these new addresses. Way to go M$. Hide behind a faceless bureaucracy with lame excuses when your UX is abominable.

    Received 2 of these a day for the past 3 days and then I get locked out from trying again.

    We recently received a request to recover your Microsoft account *** Email address is removed for privacy ***. Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.

    Please submit a new account verification form

    At this point, your best option is to submit a new form with as much accurate information as you can gather. The more information you can include in the form, the better the chance you’ll have of regaining access to your account. We’ve included a few tips below to help you fill out the form as completely and accurately as possible.

    > Submit a new form

    Helpful tips for filling out another form:

    • Answer as many questions as you can.
    • Use the information you provided when you created the account, or last updated it.
    • Submit the form from a computer you frequently use.
    • You will be asked to list recently used email addresses and the subject lines from recent emails. Ask for help from family members, friends, or business contacts to confirm their email addresses and tell you the subject lines of the last three emails they sent you.
    • Make sure to use the correct domain for your account, such as,, or Keep in mind that your email address may be country specific. For example, if you created your account in Sweden, your domain would be “” rather than “”.


    > Submit a new form

    Thank you,
    Microsoft Support Team

    Microsoft Corporation
    One Microsoft Way
    Redmond, WA 98052

    Account recovery request 391645921 is now closed. Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. Microsoft respects your privacy. To learn more, please read our Privacy Statement.

    Moved from: [My account, billing and sign-in / Windows 10 / Unknown/other]

    RyanTate, Apr 25, 2019
  2. P4-630 Win User

    How to reset Windwos 8 Password?

    • If you've forgotten your Windows password, there are several ways to retrieve or reset it:
      • If your PC is on a domain, your system administrator must reset your password.
      • If you're using a Microsoft account, you can reset your password online. ...
      • If you're using a local account, use your password hint as a reminder.
    P4-630, Apr 25, 2019
  3. Resetting child's Microsoft account password

    Hi Nestor,

    Thank you for posting your query in Microsoft Community. I understand the inconvenience you are facing and will be glad to assist you.

    I suggest you to open the link provided below.

    Once the link is opened,

    • Click on Reset your password.
    • Select I forgot my password and click on Next.
    • Provide the Microsoft Account of the child account and type in the characters, click Next.
    • In the identity verification page, click on Email, provide the email address, click Send code.
    • Check if the code has been sent to the email address and provide the code for verification.
    • Follow the prompts to create a new password for the child's Microsoft account.

    Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we'll be glad to assist you.
    Eeshwar Kumar, Apr 25, 2019
  4. Cannot reset child account password

    Help resetting password on Child Account


    Thank you for writing to Microsoft Community.

    1. What is the error you have received while trying to reset password?
    2. Is the child account a Microsoft Account or a local account?

    I can understand that must make you feel upset, and I appreciate your effort that you have taken to resolve this issue.

    Assuming you have already tried resetting the password from, I don’t wish to suggest you with the same option. I would suggest you to
    refer the article Recover your Microsoft Account
    and also refer the section Tips for filling out the recovery form to recover the issue account.

    Hope it helps.


    Microsoft Community Moderator
    Muralidhar_G, Apr 25, 2019

Cannot reset child account password

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