Windows 10: Cannot Reset - microsoft asking impossible question. I can't even shutdown the laptop to...

I was resetting my laptop and clicked on local reset it would do it from the cloud. During set up is reached "account" and asked me to log into my 365 account I don't know why I have two accounts, it recognised one - a business account. But I can't get any further, I am being asked for a user name and password for an account I have never heard of, "Cafacass email account" in UK Cafcass is a government legal department, which I had never heard of I can't shutdown, or reset the laptop. I can't move forward.The laptop had pre-owned when I bought it but I set it up and it has been OK though

:)

 

Shutdown problem on my Windows 10 laptop.

Hello,

We suggest that you follow the troubleshooting steps below to resolve the issues with the shutdown function of your laptop:

• Type Troubleshooting in the search bar beside the Windows icon.
• Select Troubleshooting from the results.
• Under System and Security, select Fix Problems with Windows Update.
• Choose Troubleshoot as an Administrator.

Let us know if the steps above worked for you.

 

how to ask questions in microsoft forum

Hi,

Thanks for posting your query to Microsoft forum. I will certainly help you with this.

Please share these details.

• What is the exact issue you are facing with windows?

I would request you to provide us the proper description of the issue so that we can help you in best possible way.

As your question does not contain all the required information needed for us to help you.

I suggest you to Refer the link on how to ask questions or help on Forums.

Suggestions for asking a question on help forums:

http://support.microsoft.com/kb/555375

Kindly post back with the updated information of the issue for further assistance.

Thank you.

 

Laptop no longer charging since Windows 10 update

If the laptop works without the battery then charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.