Windows 10: Cannot run DM log Collector Tool

Hi

I have had a BSOD and want to run the DM Log Collector tool as instructed in the BSOD forum, so I can post on that forum, however when I try to run the tool I get this message "This app can't run on your PC. (see attached Picture)

Any ideas what I am doing wrong.

The file was downloaded from the BSOD forum here
BSOD - Posting Instructions

thanks

Daniel

:)

 

WIN 10 BSOD, seems completely random.

Here is another LINK with all relevant info and logs collected by the Windows 10 Forum DM Log Collector Tool

 

Unwanted restarts

Okay, let me automate this process for you.

Run the Log Collector:

https://www.tenforums.com/dl/dm_log_collector.exe

Share that through Onedrive with us.

How to Run the Log collector:

https://www.tenforums.com/bsod-crashes-debuggin...

How to share files through Onedrive:

http://www.yourwindowsguide.com/2017/12/how-to-...

Instead of System logs as written in the above article, you need to share the ZIP file created by DM log collector.

 

Please fill out your System Specs.
See here: System Specs - Fill in at Ten Forums
Provide as much information as you can as it will help us to help you.

Look at my System Specs for an idea of what should be there. May not need all I provide but a lot of it can be very helpful.

You can try right clicking on dm_log_collector.exe and selecting Run as Administrator, see if that helps.

 

Hi

I've filled in my specs, and have tried installing as right click/admin and double clicking, and compatibility mode but nothing works.

cheers

Daniel

 

Rename the current dm_log_collector.exe then download it again and compare them, see if they are the same or different.

The crc and sha values for the exe should be:

Attachment 116357

If they are not then there is something wrong with the file you downloaded.

Note; I use 7-Zip which adds a CRC/SHA entry to the right click Context menu.

 

Hi

I cannot see where 7-Zip adds a CRC/SHA entry to the right click Context menu.

cheers

Daniel

 

You need a later version. I have 15.14 (64 bit). Looks like this:

Attachment 116358

Click on the * to get all of them.

 

Hi

the file I am downloading from the forum link is different, see the attached

 

Hi

all sorted, I was using a download accelerator and the file was too small, a standard download is working.

Thanks for your help, it was the checksum failure that showed the problem and cause.

I will go ahead and post my BSOD problem.

Cheers

Daniel