Windows 10: Cannot run or reinstall Fidelity Active Trader Pro after Windows 10 upgrade

Discus and support Cannot run or reinstall Fidelity Active Trader Pro after Windows 10 upgrade in Windows 10 Installation and Upgrade to solve the problem; Our computers at work upgraded to Windows 10 on Friday of last week but my Fidelity Active Trader Pro which was already installed, refused to open. No... Discussion in 'Windows 10 Installation and Upgrade' started by Taylor Haines, Sep 24, 2018.

  1. Cannot run or reinstall Fidelity Active Trader Pro after Windows 10 upgrade


    Our computers at work upgraded to Windows 10 on Friday of last week but my Fidelity Active Trader Pro which was already installed, refused to open. No errors, just nothing. So I thought I would uninstall and reinstall. When I try to run the setup.exe file it has a quick window that closes too fast to read and another that says it may take a few moments that disappears on about 5 seconds. The ActiveTraderProInstaller appears in my background processes in the task manager but it is not using any resources or doing anything. Any ideas on how to fix this?

    :)
     
    Taylor Haines, Sep 24, 2018
    #1
  2. KM173 Win User

    Fix for Fidelity Active Trader Pro app after Windows fall creator update

    the app seems to open completely, then just as I think all is okay,

    dialog box: "unrecoverable error encountered; exiting..". and the only option is to X out.

    then the app collapses.

    I am getting no help from the app supplier (Fidelity) but Windows created this mess so please can you tell me a layman's fix? Am not a computer person so cannot follow in depth fixes. Fidelity is telling me this problem was created by .Windows fall Creator
    update.

    I have uninstalled and reinstalled Windows, but can't work out how to take the fall Creator bit out of the reinstall. Should I uninstall Windows 10 and install a previous version like 8 or 7? Who knows how long before Fidelity fixes this.

    Moved from ( Windows / Windows 10 / Windows update, recovery, & backup )
     
    KM173, Sep 24, 2018
    #2
  3. my pc is running windows 10 pro upgraded from windows 8. i wish to reinstall windows 10 for which requires windows 10 activation key

    my pc is running windows 10 pro upgraded from windows 8. i wish to reinstall windows 10 for which I have been suggested that it requires windows 10 activation key. how to reinstall windows 10 ? kindly suggest
     
    vikramchittlangia, Sep 24, 2018
    #3
  4. Cannot run or reinstall Fidelity Active Trader Pro after Windows 10 upgrade

    How to reinstall Windows 10 if my computers used the free upgrade from 7 and 8?

    Will windows 10 still accept the license keys from 7 and 8 now if I reinstall my computer?

    Does Microsoft keep a list of users who upgraded to Win 10 using their 7 and 8 keys so that when users need to reinstall windows 10 the old keys would work?

    Do I need to call in Microsoft to ask them to activate my Windows 10 when I give them my win 7 keys?

    Both computers are laptops. The windows 7 machine had the serial printed on the back, and I needed to enter that when I upgraded to 10. The windows 8 machine had the serial built in inside its boot system so I didn't need to enter the key when I upgraded to 10, but I did manage to write down the keys using a fetcher program.
     
    JebusPrime, Sep 24, 2018
    #4
Thema:

Cannot run or reinstall Fidelity Active Trader Pro after Windows 10 upgrade

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