Windows 10: Cannot select hands-free AG audio as output type in sound setting

I have a pair of surface headphones. When I try to go to an application that uses my mic, it should switch to hands-free AG audio since the mic is in use but it doesn't https://superuser.com/questions/1088942/whats-the-difference-between-stereo-and-hands-free. This means I can't hear ANY audio when my mic is active.


I know that the device is still there somewhere because in things like Google Hangouts which let you select your output device I can select hands-free AG audio and it works, but youtube won't work for example since my default device is still Surface Headphones Stereo and there is no hands-free AG audio option.


If I go to manage sound devices, I can see both the stereo and hands-free ag audio options, but from the output device dropdown I only have 1 option stereo.


I have tried:

- Removing the device from bluetooth

- Resetting it to factory settings

- Uninstalling all drivers and restarting so they were reinstalled

- sfc scan to check for update failures there were none

- restarting my computer


Please help, I have no idea what is wrong.

:)

 

No Audio Output Device is Installed

Hi,

You will need to select Windows 8 from the drop down list while installing the driver in compatibility mode.

I would suggest you to try setting the speaker as default audio output by following the steps below and check if it helps.

1. Right click on the sound icon on the right bottom corner of the taskbar.

2. Select "playback devices".

3. If "speaker" is not set as the default device, highlight it and click "set as default".

5. Save the changes.

Let us know the result.

 

No sound Audio

Hi Hubert,

Thanks for posting your query on Microsoft Community.

We understand the inconvenience caused and we appreciate you for trying the troubleshooting steps..

This issue might occur if some of the sound settings got corrupted.

I suggest you to try running audio troubleshooter and check if it helps.

Follow the below steps:

• 
  Type Troubleshooting in the Search area on the taskbar and select
  Troubleshooting.
  
• 
  Select Hardware and Sound.
  
• 
  Select Playing Audio under
  Sound and follow the on screen.
  

For more information, refer to the below link:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

no audio in Hdmi output

Hi Pankish,

It seems that the issue is due to incorrect audio settings. For help fixing audio or sound problems, try the audio troubleshooter.
It might be able to fix audio problems automatically.

Additionally, we suggest that check your audio settings. Make sure that your HDMI TV is set as your default sound device. Here are the steps:

• Click Start and in the Search box, type
  Sound.
• From the search results, click the Sound option.
• Under the Playback tab, click Speakers
• Click Set Default at the bottom.
• Click Apply and OK to save the settings.

Please post back with the status of the issue. We will be glad to assist you further.