Windows 10: Cannot Sign in to the Microsoft Store

Discus and support Cannot Sign in to the Microsoft Store in Microsoft Windows 10 Store to solve the problem; I have a business laptop. When I attempt to sign in to the Microsoft Store with my business account, I get a message that says "That Microsoft account... Discussion in 'Microsoft Windows 10 Store' started by grifbob2, Mar 4, 2019.

  1. grifbob2 Win User

    Cannot Sign in to the Microsoft Store


    I have a business laptop. When I attempt to sign in to the Microsoft Store with my business account, I get a message that says "That Microsoft account doesn't exist...


    When I attempt to sign in to the Microsoft Store with my personal account, I get the message "We encountered and error. Please try signing in again later."


    Why is it so hard to something so basic as to sign in? I can't download an app for my computer. Why is there even a Microsoft Store? Why can't I just download from the providers website and install it?

    :)
     
    grifbob2, Mar 4, 2019
    #1

  2. App Store sign-in error, 0xD000000D

    Hi Suzanne,

    There's a possibility that you are currently signed in on your computer using your local account. For us to sort this out, we suggest that you sign in with your Microsoft account instead. Follow these steps:

    • Open Settings > Accounts > Your email and accounts.
    • Select Sign in with a Microsoft account instead.
    • Follow the on-screen instructions.

    Once signed in with your Microsoft account on your computer, try signing into the Windows Store app.

    Update us with the result.

    Regards.
     
    Vanessa Yar, Mar 4, 2019
    #2
  3. I can't sign in windows store and I can't use acount microsoft to sign in windows

    Hi,

    Apologies for the late reply. Are you still facing the issue?

    If yes, Please follow below suggestions:

    What happens when you try to sign to Windows Store?

    Please give us the complete error message if any.

    For Windows store issue you may refer the following suggestion:

    I would suggest you to refer to the following steps:




    • Press Windows +R Keys to open Run command

    • Type wsreset.exe and hit enter

    Now, try to open store and see if that helps.
     
    Waseemulla S, Mar 4, 2019
    #3
  4. Cannot Sign in to the Microsoft Store

    CAN'T SIGN IN MICROSOFT STORE

    Thank you for your feedback. If the issue was not resolved after performing the steps provided we suggest disabling any security software (antivirus) temporarily. Take note that antivirus protects your PC against virus or malware. Make sure to enable it
    once done checking if the Store will work.

    In case the issue was not fixed, we would suggest creating a new user account. This will help us the determine if the current user account is corrupted or not. Refer to the articles below to start creating a new account:


    Kindly get back to us with the outcome.
     
    Ronalene Mat, Mar 4, 2019
    #4
Thema:

Cannot Sign in to the Microsoft Store

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