Windows 10: Cannot sign in to Xbox Live on Windows 10

Discus and support Cannot sign in to Xbox Live on Windows 10 in Microsoft Windows 10 Store to solve the problem; So it's been a long time since i've used xbox, but i wanted to play sea of thieves, which i had bought and played a lot around when it came out.... Discussion in 'Microsoft Windows 10 Store' started by DeathsEye8640, Oct 30, 2018.

  1. Cannot sign in to Xbox Live on Windows 10


    So it's been a long time since i've used xbox, but i wanted to play sea of thieves, which i had bought and played a lot around when it came out.

    However, i went to play and was told i cannot sign in. When i open the Xbox app, it says:

    "We couldnt sign you in to xbox live.
    We cant sign you in to xbox live right now. Try again in a while. If that doesnt work, we have a few ideas that might help fix the problem."

    And i am given the error code of: 0x80070520

    Clicking on that code, or searching on xbox support, has absolutely no information at all. Look around online has suggested a few things, but none of them have worked, including running a troubleshooter on windows store, clearing the windows store cache, etc.

    However, i can login to my account fine on the website, as well as on my phone. I can also login to my secondary account on those AND my pc. But i cannot login to my primary account on my PC.

    Is there anything i can possibly do to try and fix this issue? A few have suggested reinstalling W10, but i have so many programs on here it would take me at least 2 days to find, re-download and re-register them all, all for the sake of a few games...

    :)
     
    DeathsEye8640, Oct 30, 2018
    #1

  2. Xbox live sign-in fail

    Hi,

    An interruption with the Xbox Live server and failure to authenticate the Xbox login information are possible reasons as to why you're encountering this issue.
    Kindly answer the following questions for us to advise the best approach in resolving this issue:

    • Are you using the same Microsoft account to sign in to the Xbox app, the games, and the Windows 10 PC?
    • Are you getting any error messages when signing in to your Xbox account and the games?

    To determine if your Xbox profile is working properly, we suggest that you sign in to
    Xbox.com. If you can sign in, that means your profile is all good. Otherwise, follow the on-screen prompts on how to update your account information.
     
    Catherine Cus., Nov 9, 2018
    #2
  3. Sign into xbox live

    Hi Sefton,

    Corrupted game data, an interruption with the Xbox Live server, and failure to authenticate the login details are possible reasons as to why you're encountering this issue. For us to provide you with the best approach in resolving this concern, kindly answer
    the following questions:

    • Are you encountering the same issue when signing in to a different game?
    • Have you made any changes to your device or to your game profile before encountering this issue?
    • Are you using the same Microsoft account to sign in to the game, the Windows 10 PC, and the Xbox app?

    In the meantime, we suggest running the Windows apps troubleshooter provided on this

    link
    . This can help resolve issues with Windows 10 games and apps.
     
    Catherine Cus., Nov 9, 2018
    #3
  4. Cannot sign in to Xbox Live on Windows 10

    Xbox live

    Hi Jordan,

    Let’s isolate your concern by answering the following questions:

    • Are you using an Xbox One or Windows 10?
    • Are you trying to play a game online? If yes, may we know what is this game?
    • Are you using an Xbox Live account?

    Online gaming on an Xbox console requires an Xbox Gold Membership. Refer to this

    link
    for the steps on how to join Xbox Live Gold after setting up your Xbox One console. Another way to sign up is by visiting this
    link.

    You may also visit
    Xbox Live Gold changes FAQ for more information.

    Looking forward to your response
     
    Catherine Cus., Nov 9, 2018
    #4
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Cannot sign in to Xbox Live on Windows 10

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