Windows 10: Cannot sign into ms account on newly repaired computer but can onlline

My ASUS G7321LWS-DS76 was returned from ASUS after having the SSD replaced under warranty but I am unable to log into my MS account on the machine or access Outlook. When I try to log in, I get a message saying oops something went wrong. I am able to log into the account online without difficulty using my authenticator app. When I try to access Outlook, I get a message saying I do not have internet access which is incorrect. I have reset the computer several times and updated Windows. ASUS support indicated that they though this was a "microsoft bug" and could not help me. They suggested conta

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No more sign in with MS Account on install?

Please excuse the horrible quality and randomness of images. No important images pertaining to the question are missing. But I did skip irrelevant common steps when taking photos, just common stuff.






























At this step, I wasn't given any other choices, this was forced. This also happened disconnected and when skipping key entry.
I was not given the option to: "Or, even better, use an online account"




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No more sign in with MS Account on install?

We appear to be experiencing two completely different setup processes. In mine (and the OP's) the first screen after the newly install Windows (Home or Pro) boots for the first time says "Hi, I'm Cortana and I'm here to help."

And when I use the word 'says' I mean that literally. Cortana speaks to you throughout the process, reading the words displayed on the screen. At no point does she say anything about a Microsoft account.

 

sign into microsoft account glitch

Hi Micheal,

Welcome to Microsoft Community.

• Is this the only account on the computer?
• Was this account upgraded from previous version of Windows?

It looks like you are using a local account. I suggest you follow these steps:

• Click on search in taskbar and type account.
• Click on Accounts.
• Now, under Your account, click on Sign in with Microsoft account instead.
• Enter your Local account password for confirmation and then follow the screen instruction.
• Enter User name credentials for your the new Microsoft account and click OK.

Hope this helps.

Regards