Windows 10: Cannot sign into Windows 10 after locking: no option to enter password or pin.

Windows 10 surface book, version1809 (17763.805).

This is now happening regulary but not consistently: I lock my laptop with ctrl+L and when I come back after the screen has dimmed and try to login, Windows Hello says that it could not recognise me. In addition to that, there is not an option to enter my microsoft password or my device pin. Those options are gone, there are no buttons. So the only option is to reboot (hibernate or sleep don't refresh anything), which fixes it (until next time). I've lost a lot of work over the last few days because of this.

Does anyone have any idea about what is going on? The only things I've done differently is install the windows update and install/user Docker desktop.

Thanks

:)

 

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

• In the search box type sign-in-option.
• Click on the sign-in-option.
• Then you can find password/pin/picture password.
• There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Password to sign in

Hi Rosa,

We appreciate your interest in Windows 10.

Before proceeding, we need to know whether you are using Microsoft/Local account to sign in to Windows 10.

If you are using Microsoft account to login to Windows 10, there is no option to disable the password and sign in to Windows 10 directly without entering password.

Step 1:

If you are using Local account to login to Windows 10, you can disable the password and sign in to Windows 10 directly without entering password. Follow the below steps if you use Local account.

• 
  Press Windows + I keys to open
  settings menu.
  
• 
  Click on Accounts.
  
• 
  Click on Sign in options.
  
• 
  Click on Change under Change your account password.
  
• 
  Enter your current password and leave the other two files for new password as empty and close the windows by clicking on
  OK button.
  
• 
  Sign out and try to sign in again and check.
  

Step 2:

You may also create the 4 digit PIN which will reduce your time to enter full password. Follow the below steps.

• 
  Press Windows + I keys to open
  settings menu.
  
• 
  Click on Accounts.
  
• 
  Click on Sign in options.
  
• 
  Click on Add under PIN.
  
• 
  Follow the onscreen instructions to create Pin.
  
• 
  Sign out and try to sign in again using PIN as your Sign in option.
  

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Signing into Windows 10 password error...

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

You may follow the steps provided below and check if it helps to resolve the issue.

If you are using Microsoft account to login to Windows 10, there is no option to disable the password and sign in to Windows 10 directly without entering password.

Step 1:

If you are using Local account to login to Windows 10, you can disable the password and sign in to Windows 10 directly without entering password. Follow the below steps if you use Local account.

• Press Windows + I keys to open
  settings menu.
• Click on Accounts.
• Click on Sign in options.
• Click on Change under Change your account password.
• Enter your current password and leave the other two files for new password as empty and close the windows by clicking on
  OK button.
• Sign out and try to sign in again and check.

Step 2:

You may also create the 4 digit PIN which will reduce your time to enter full password. Follow the below steps.

• Press Windows + I keys to open
  settings menu.
• Click on Accounts.
• Click on Sign in options.
• Click on Add under
  PIN.
• Follow the onscreen instructions to create Pin.
• Sign out and try to sign in again using PIN as your Sign in option.

Forgotten password and other sign-in problems please follow the link below .

http://windows.microsoft.com/en-us/windows-live/account-reset-password-forgot-faq

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist