Windows 10: Cannot switch users

Hi There:


So on a 10 month old HP laptop, with Win 10 Home ver 1803 (build 17134.407) in the last couple of weeks a problem has presented itself where we cannot switch users.


There are three user accounts - Mine, Wife, and Admin. All accounts are valid and passwords work


Wife walks away and the screen locks up. Before I go and used to be able to just switch user from the lock screen over to one of the other two accounts. Now the other users to switch to do not display on the lock screen. From the lock screen I can kick off a laptop reboot, which will not resolve the issue, as it brings me back to the same login screen without the ability to switch users.


The only solution seems to be to bring wife to the laptop and have her login and then signout. At this point the login screen comes up WITH all of the accounts showing to switch to.


Obviously this doesn't work well when wife is sleeping or not at home.


Advice would be appreciated.

:)

 

Cant switch users in Windows 10

Hi Sarah,



Thank you for posting your query in Microsoft Community.

I apologize for the inconvenience caused. We are glad to help you.



Please share a few details:

• 
  What exactly happens when you try to switch users?
  
• 
  Do you receive any error message/code?
  
• 
  Did you make any changes to the computer prior to this issue?
  

I suggest you to follow the below steps to Switch users.

• 
  Press Ctrl + Alt + Del key altogether.
  
• 
  Click on Switch User.
  
• 
  Select the user with which you want to login.
  

If computer starts up with a user other than the one you want, login to that user account and switch user to the account that you need and check.



Hope this information helps. Do contact us for further queries. We will be happy to assist you.



Regards,

Jenith

 

Switch user at startup

Hi,

Thank you for contacting Microsoft Community.

I understand that you cannot see the switch user option after the upgrade I will make sure to help you with this issue.

First I suggest you to reboot the system and check if see the switch user option.

If you still don’t see the option then I would suggest you to perform the below step and check if you can see switch user option.

On the login screen press CTRL+ALT+DELETE and check if you can see the switch user option.

Please do let us know if you need any further assistance related to Windows, we will be glad to assist you.

Thanks

 

Current active users that are friends

The other reason I suggested this is that users can add characters to their username that are not alphanumeric (e.g. user*). This confuses things somewhat when looking at the list.