Windows 10: Cannot toggle to yes for HDR on apps and games

Discus and support Cannot toggle to yes for HDR on apps and games in Windows 10 Software and Apps to solve the problem; I currently have a dell xps13 9380. Due to issues the computer underwent a clean install to windows Pro. I couldn't seem to play HDR on my netflix app.... Discussion in 'Windows 10 Software and Apps' started by Val_h_574, Sep 19, 2019.

  1. Val_h_574 Win User

    Cannot toggle to yes for HDR on apps and games


    I currently have a dell xps13 9380. Due to issues the computer underwent a clean install to windows Pro. I couldn't seem to play HDR on my netflix app. Now the screen switched to an new AUO monitor and Windows Home 1903 is installed. But I still have the same problem.


    I can play utra HD on youtube (edge) but I can't seem to do so on Netflix (app on windows or on edge). When I look deeper into my settings here's what I see:

    Cannot toggle to yes for HDR on apps and games [​IMG]

    Cannot toggle to yes for HDR on apps and games [​IMG]



    Display Devices
    ---------------
    Card name: Intel(R) UHD Graphics 620
    Manufacturer: Intel Corporation
    Chip type: Intel(R) UHD Graphics Family
    DAC type: Internal
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_8086&DEV_3EA0&SUBSYS_08AF1028&REV_00
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 4128 MB
    Dedicated Memory: 128 MB
    Shared Memory: 4000 MB
    Current Mode: 3840 x 2160 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.313477,0.329102)
    Display Luminance: Min Luminance = 50.000000, Max Luminance = 400.000000, MaxFullFrameLuminance = 400.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: AUO282B
    Native Mode: 3840 x 2160(p) (60.002Hz)
    Output Type: Internal
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3421ce512bb604e8\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3421ce512bb604e8\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3421ce512bb604e8\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_3421ce512bb604e8\igd12umd64.dll
    Driver File Version: 26.20.0100.6952 (English)
    Driver Version: 26.20.100.6952
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.6
    Graphics Preemption: Triangle
    Compute Preemption: Thread
    Miracast: Supported
    Detachable GPU: No
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:True
    Driver Attributes: Final Retail
    Driver Date/Size: 12/6/2019 8:00:00 am, 1887040 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B78E66-7DE0-11CF-B068-CB28BBC2D735}
    Vendor ID: 0x8086
    Device ID: 0x3EA0
    SubSys ID: 0x08AF1028
    Revision ID: 0x0000
    Driver Strong Name: oem61.inf:5f63e5345b9625c8:iWHL_w10_DS:26.20.100.6952Cannot toggle to yes for HDR on apps and games :pCI\VEN_8086&DEV_3EA0&SUBSYS_08AF1028
    Rank Of Driver: 00CF0001



    I've updated BIOS and downloaded the lastest chipset and UHD graphics driver. I've also installed dolby vision app. It still doesn't work.

    :)
     
    Val_h_574, Sep 19, 2019
    #1

  2. How to disable HDR toggle within being in HDR mode


    Hi,

    A short introduction to my problem, and what I've done so far:

    1) I've been trying to set up HDR with my PC running to my TV. Both are HDR compatible, I've checked my HDMI cable is HDR capable (successfully connect this to my PS4 Pro and triggers HDR).
    2) Initially, I connect the PC and activated HDR on the TV side (HDR is toggled per HDMI port on my TV). At first, the PC displayed on my TV as expected, but with the HDR toggle inside Windows 10 to off. Naturally, I toggled HDR to on...
    3) Next, my screen went black and the PC disconnected from the TV input. Now, the only way to achieve a picture again is to turn off HDR on the TV side.

    My question - firstly, am I missing something in this process with regards HDR working properly, and secondly, is there a way to untoggle the HDR in Windows without have HDR enabled? The option only becomes visible once HDR is enabled.

    Thanks, Jonny
     
    Jonny1010101010, Sep 19, 2019
    #2
  3. HDR won't enable!

    Thanks for your suggestion. I lowered the refresh rate to 30 HZ and still could not toggle the HDR switch to on position.

    I also checked the play back with powerdvd17. My projector information recognizes 3840 x 2160 p 60 Hz with HDR 10 BT 2020 when I play a 4K HDR source file

    Thanks
     
    Rajiv Gupta (rgupta), Sep 19, 2019
    #3
  4. Cannot toggle to yes for HDR on apps and games

    HDR Washed out on Windows 10

    Aha yeah must've not read close enough. But yes it works somewhat, just wish every game would include a toggle for HDR if they support it though.
     
    BlackAzrael, Sep 19, 2019
    #4
Thema:

Cannot toggle to yes for HDR on apps and games

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