Windows 10: Cannot Turn on TPM

Yesterday the TPM was locked on my laptop.


Following expiration of the lock-out period I updated the TPM from 1.2 to 2.0 in the bios.


Now when I try and prepare the TPM I get the error message detailed in the picture.


I have tried a number of actions to rectify including the following:

• Turned TPM off and on
• Disabled and Enabled TPM
• Cleared the TPM

Any ideas on how to rectify this?


The only thing to mention is that I updated the Bios to the latest version earlier in the week then I did the TPM Bios update.




:)

 

Cannot Turn on TPM

Yesterday the TPM was locked on my laptop.

Following expiration of the lock-out period I updated the TPM from 1.2 to 2.0 in the bios.

Now when I try and prepare the TPM I get the error message detailed in the picture.

I have tried a number of actions to rectify including the following:

• Turned TPM off and on
• Disabled and Enabled TPM
• Cleared the TPM

Any ideas on how to rectify this?

The only thing to mention is that I updated the Bios to the latest version earlier in the week then I did the TPM Bios update.

 

TPM update

Don't know if this is the right place for this thread but whatever, laptop informed me that " a firmware update is needed for you security processor (TPM)," now, i looked up what to do and from a microsoft support thing, the last step says to clear the tpm. it has a warning saying to back up my data, i would like to know what clearing the tpm does, and what measures i need to take to make sure nothing goes wrong.

 

TPM Console Error 0x8007007A

PS.

1. I've also just tried to uninstall the TPM device, like suggested
   here.
2. I've also just tried

1. 
   

Code:

$tpm = gwmi -n root\cimv2\security\microsofttpm win32_tpm$tpm.SetPhysicalPresenceRequest(6)

as suggested
here and
here.

Nothing changed.

Here's some additional info, just-in-case:

Code:

PS C:\WINDOWS\system32> gwmi -n root\cimv2\security\microsofttpm win32_tpm__GENUS                     : 2__CLASS                     : Win32_Tpm__SUPERCLASS                :__DYNASTY                   : Win32_Tpm__RELPATH                   : Win32_Tpm=@__PROPERTY_COUNT            : 10__DERIVATION                : {}__SERVER                    : MY-PC-NAME__NAMESPACE                 : root\cimv2\security\microsofttpm__PATH                      : \\MY-PC-NAME\root\cimv2\security\microsofttpm:Win32_Tpm=@IsActivated_InitialValue    : TrueIsEnabled_InitialValue      : TrueIsOwned_InitialValue        : TrueManufacturerId              : 1112687437ManufacturerIdTxt           : BRCMManufacturerVersion         : 7.11ManufacturerVersionFull20   : Not SupportedManufacturerVersionInfo     :PhysicalPresenceVersionInfo : 1.0SpecVersion                 : 1.2, 2, 1PSComputerName              : MY-PC-NAMEPS C:\WINDOWS\system32> get-tpmTpmPresent                : TrueTpmReady                  : TrueManufacturerId            : 1112687437ManufacturerIdTxt         : BRCMManufacturerVersion       : 7.11ManufacturerVersionFull20 : Not Supported for TPM 1.2ManagedAuthLevel          : FullOwnerAuth                 :OwnerClearDisabled        : FalseAutoProvisioning          : EnabledLockedOut                 : FalseLockoutHealTime           : Not Supported for TPM 1.2LockoutCount              : Not Supported for TPM 1.2LockoutMax                : Not Supported for TPM 1.2SelfTest                  : {128, 159, 126, 96}