Windows 10: Cannot use MS Office 2013 after latest W10 update

Discus and support Cannot use MS Office 2013 after latest W10 update in Microsoft Office and 365 to solve the problem; Hello, I am new to this forum so my apologies if this is not a new W10 issue. I have been using W10 on my Dell Vostro 15 laptop, 3000 Series, for... Discussion in 'Microsoft Office and 365' started by Squirrel, Sep 22, 2016.

  1. SQUIRREL
    Squirrel Win User

    Cannot use MS Office 2013 after latest W10 update


    Hello, I am new to this forum so my apologies if this is not a new W10 issue.
    I have been using W10 on my Dell Vostro 15 laptop, 3000 Series, for about 15 months. When I got the laptop I also installed MS Office 2013 and have been using it for the last 15 months or so without any problems. I got Office 2013 from a reputable vendor. It is original, genuine and legal and registered to me and properly activated. About a week ago I successfully installed the latest W10 update but since then I cannot use any of the Office 2013 products. Each time I go in to Word or Excel it initially opens up but then a small window displays briefly and the program then closes down without any warning.
    Can anyone advise if this is a known problem and how I go about getting it fixed? I have been trying to contact Microsoft but don't know how to do so. Does anyone have a telephone number for Microsoft so that I can log this issue with them? Thanks!

    :)
     
    Squirrel, Sep 22, 2016
    #1
  2. MIGUELJOVEN
    MiguelJoven Win User

    Latest W10 update causes Excel to fail

    The latest W10 update, KB3081436, installed 8/14/2015, caused my Excel (office professional 2013) to fail. When update unistalled, EXcel worked OK again.
     
    MiguelJoven, Sep 22, 2016
    #2
  3. CATHERINEBARTON
    CatherineBarton Win User
    Windows 10 not activated

    Problem started with Office 2013 repeatedly crashing about six months ago after Windows update. MS support actions restarted the app several times, the last time issuing a new product #. Latest Office 2013 crash resulted in MS support stating that Windows
    10 is not activated. Both Office 2013 and Windows were originally preloaded on computer by manufacturer. Windows was updated to 10 about a year ago. PC is about 4 years old. MS support referred to manufacturer for Windows product key, their site states product
    key in in computer. All programs worked until Office problems began, now today Windows is not activated. Any suggestions?
     
    CatherineBarton, Sep 22, 2016
    #3
  4. KARI
    Kari Win User

    Cannot use MS Office 2013 after latest W10 update

    Have you tried repairing Office? Right click the Start button, select Programs and Features, select Office, click Change, select your preferred repair option, click Repair:

    Cannot use MS Office 2013 after latest W10 update [​IMG]

    (Click to enlarge.)
     
    Kari, Sep 22, 2016
    #4
  5. SQUIRREL
    Squirrel Win User
    Thanks Kari - that resolved the problem. I had to reinstall the key and fortunately had that to hand. I really appreciate your help. Thanks!
     
    Squirrel, Sep 22, 2016
    #5
  6. KARI
    Kari Win User
    You are welcome, good to know you got it resolved.
     
    Kari, Apr 5, 2018
    #6
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Cannot use MS Office 2013 after latest W10 update

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