Windows 10: cannot use PIN option to sign into my computer, cannot use a personal account

Hello!


Recently, my PIN sign-in option hasn't been working. It all started when I configured my Microsoft account few weeks ago, which I didn't know what it meant.


First, my school email stopped working on my Mail app, and I thought I just needed to reenter the password for the email account to reset. However, I guess the prompt actually took me down a path where I ended up signing up my school email account as my computer's user account.


Then, I began to unable to sign-in my computer using my PIN. I was still able to use my password, which is my personal outlook account's password. This is weird now. If Microsoft is telling me that I cannot use a PIN because it does not comply with my school account's security setting (which implies my school account took rule over my computer), why was my personal account's password still working


I am very confused. The bottom line is, I want to use my personal account for my computer, and microsoft won't let me.


Help

:)

 

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

• In the search box type sign-in-option.
• Click on the sign-in-option.
• Then you can find password/pin/picture password.
• There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

PIN issue - signing in on a different computer

Hi Zelina,



Thank you for writing to Microsoft Community forum.



A PIN is local to the device. It isn’t transmitted anywhere and it isn’t stored on the server unlike password. When a PIN is created, it establishes a trusted relationship with the identity provider and creates an asymmetric key pair that is used for
authentication. PIN is tied to the specific device on which it was set up. That PIN is of no use without that specific hardware.



You can bypass the option to sign in with PIN while setting up the account on PC. You may try the steps listed below and check if it works:

• Sign in with your boyfriend’s account.
  
• Press Win + R keys together on the keyboard to open the Run dialog and type the following into the Run box: netplwiz
  
• Remove your account from there.
  
• Add your account again, skip the PIN setup when it prompts you to.
  

Hope it helps,

Let us know if you got the help you need by clicking ‘Yes’ or ‘No’.

 

Microsoft Account PIN and password

We appreciate the screenshot that you provided. to start troubleshooting the issue with you logins, we suggest that you follow the steps below on how login pin goes back to password:

• Click Start menu and go to Settings.
• In Settings, click the Accounts icon.
• Click on Sign-in options.
• Change both your password and pin one by one.

Let us know how it goes.