Windows 10: Cannot use USB External Hard Drive

I am using Windows 10 Pro Build 19013.vb_release.191025-1609. Now I cannot use external hard drives.


When plugging external hard drive I can hear the sound of something is connected. But, the drive never displayed in This PC.


Checking Disk Management, the disk is not even there.


Checking Device Manager, one device is malfunction: USB Attached SCSI (UAS) Mass Storage Device.


The device status is:

"

This device cannot start. (Code 10)

{Not Enough Quota}
Not enough virtual memory or paging file quota is available to complete the specified operation.

"

I don't understand this error.

:)

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.

 

External hard drive not recognised

Hi twynog,

The issue that you're experiencing with the external hard drive might be due to some missing Windows hardware or software updates. To help you in resolving this, you may follow the steps below:

Method 1: Uninstall and then reconnect the external hard drive - this method resolve issues where the currently loaded USB driver has become unstable or corrupt.

• Select Start, type Device Manager in the Search box.
• Select Device Manager from the returned list.
• Select Disk Drives from the list of hardware.
• Press and hold (or right-click) the USB external hard drive with the issue, and select Uninstall.
• After the hard drive is uninstalled, unplug the USB cable.
• Wait for 1 minute and then reconnect the USB cable. The driver should automatically load.
• Check for the USB drive in Windows Explorer.

If method 1 doesn't work the way it should, you may proceed to other steps provided in this
article.

Do get back to us if you need further assistance.

If you think this was useful, you may "mark it as an answer" to help those who are facing the same issue.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.