Windows 10: Cannot VERIFY Identity

Discus and support Cannot VERIFY Identity in Windows 10 Support to solve the problem; I cannot VERIFY my identity in my account. When I try I get the unhelpful response that 'something' went wrong. I have issues possibly related to this,... Discussion in 'Windows 10 Support' started by clayto, Jul 28, 2020.

  1. clayto Win User

    Cannot VERIFY Identity


    I cannot VERIFY my identity in my account. When I try I get the unhelpful response that 'something' went wrong. I have issues possibly related to this, such as the fact that my main email account which is part of my identity (Outlook) has stopped working and attempts to fix it in Mail fail, and I cannot refresh my PIN or sign in on Edge. Fortunately the PIN I use to sign in to Windows after booting still works.

    :)
     
    clayto, Jul 28, 2020
    #1
  2. clayto Win User

    Cannot VERIFY Identity

    I cannot VERIFY my identity in my account. When I try I get the unhelpful response that 'something' went wrong. I have issues possibly related to this, such as the fact that my main email account which is part of my identity (Outlook) has stopped working and attempts to fix it in Mail fail, and I cannot refresh my PIN or sign in on Edge. Fortunately the PIN I use to sign in to Windows after booting still works.
     
    clayto, Jul 29, 2020
    #2
  3. “We need to verify your identity”,

    I have received this code about a 100 times, either to my phone or my e-mail. It lasts about an hour or two, then I get the “We need to verify your identity” pop-up again.

    Two-step sign in is not activated.

    I also noticed that on the "My devices" page, my desktop PC is shown with detailed info, like motherboard type, Windows 10 Core (10.0.10586.63), etc.

    But my other computer, the laptop, is just listed as "PC". No other information is available, not Windows version, no hardware details, nothing. That laptop is the only one that gets this annoying “We need to verify your identity” despite me having entered
    the code over a hundred times in any available way.

    I am quite certain that the fact that not detailed PC or Windows information is closely related to the “We need to verify your identity” problem.
     
    MarcoDeppe, Jul 29, 2020
    #3
  4. WWilliams Win User

    Cannot VERIFY Identity

    identity will not verify

    my identity will not verify in my info
     
    WWilliams, Jul 29, 2020
    #4
Thema:

Cannot VERIFY Identity

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