Windows 10: Cannot verify identity

Discus and support Cannot verify identity in AntiVirus, Firewalls and System Security to solve the problem; Hello!I'm having trouble with my Microsoft account. I cannot log in to certain areas "an illegal state change was requested" or verify my account in... Discussion in 'AntiVirus, Firewalls and System Security' started by JayEllery, May 2, 2021.

  1. JayEllery Win User

    Cannot verify identity


    Hello!I'm having trouble with my Microsoft account. I cannot log in to certain areas "an illegal state change was requested" or verify my account in Win 10 settings -> Your Info -> Verify. I first noticed when I tried to log into my account in Minecraft and later in the Microsoft Store when trying to download the Xbox ApplAs per a similar trouble ticket, I ran DISM.exe /Online /Cleanup-image /Scanhealth, DISM.exe /Online /Cleanup-image /Restorehealth, and sfc /scannow, but the problem still persists. There is also reference to a troubleshooter download

    :)
     
    JayEllery, May 2, 2021
    #1

  2. “We need to verify your identity”,

    I have received this code about a 100 times, either to my phone or my e-mail. It lasts about an hour or two, then I get the “We need to verify your identity” pop-up again.

    Two-step sign in is not activated.

    I also noticed that on the "My devices" page, my desktop PC is shown with detailed info, like motherboard type, Windows 10 Core (10.0.10586.63), etc.

    But my other computer, the laptop, is just listed as "PC". No other information is available, not Windows version, no hardware details, nothing. That laptop is the only one that gets this annoying “We need to verify your identity” despite me having entered
    the code over a hundred times in any available way.

    I am quite certain that the fact that not detailed PC or Windows information is closely related to the “We need to verify your identity” problem.
     
    MarcoDeppe, May 2, 2021
    #2
  3. WWilliams Win User
    identity will not verify

    my identity will not verify in my info
     
    WWilliams, May 2, 2021
    #3
  4. Cannot verify identity

    Verify your identity oln this PC

    Being ask to verify my identity, since the last update - Creators Update - it no longer accept the remain letters for the email or the numbers for the mobile phone on the PC

    As a result it no longer sync ...

    Any suggestions?
     
    esbkk11000, May 2, 2021
    #4
Thema:

Cannot verify identity

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