Windows 10: Canon C5560 Printer has trouble printing highlighted text.

This printer on our network seems to block out highlighted texts. The other printer that the user is printing from shows the highlighted text just fine. Is there a setting from withing the users's PC I can look at or would it have to be from the printer itself.

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Having trouble deleting printer


I have had a Canon Pixma MX850 for several years and it has been a workhorse. Recently I purchased a Canon Pixma MX492 for the added wifi capability. Under no circumstances am I able to remove the MX850 from the Printers and Devices menu. I have been on the phone with Microsoft and Canon several hours over the last week. It still sits there as I type this. When I install the MX492 and update drivers, it still does not show on the printers list and is not recognized when I try to add a printer to the list.

The Canon tech I spoke to suggested there might be a corrupt file or malware somewhere not allowing the removal of the MX850. He suggested I create a new Admin account which would create a new registry and see how that worked. I did that and the MX492 shows up on the printers list and is the default printer.

When I am on my old admin sign on where the MX850 shows up, I can print in Word and Quicken on the MX492 even though it does not show as a printer on the printer page.

So, what to do?

Thanks in advance.

 

Canon printer won't print

Open Start > Settings > Update & security > Troubleshoot

Scroll down

Click Printer

Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

If that does not work...

Please try the steps recommended below to uninstall printer software

Press Windows key + X, click Apps & Features or Programs and Features

Select your Canon printer.

Select Uninstall.

Press Windows key + R, type control, hit Enter

Open Devices and Printers.

In the Devices and Printers window look for your Canon Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for Canon Printer driver. If you see it click on it and click Remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Proceed to reinstall the driver.

 

My New Canon Printer Stopped Printing

Hi, Julie,

If your PIXMA ts9120 printer is not able to connect to your computer, please remove the USB cable and reconnect it. Also, if your Canon ts9120 printer is not displayed in the printer list of your computer, go to printers and faxes in your computer’s control
panel. Then, click on add printer and add your Canon PIXMA ts9120 printer to the printer list and start printing.

To get rid of any of the problems with your PIXMA ts9120 printer, you can get help from the Canon printer support. They have a Chat option on the lower right of the screen.

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