Windows 10: Canon CR2 files are not viewable.

I cannot view photos taken with a Canon 6D Mark 2. It has been out for a while. Downloaded codecs - no luck. Canon web site has no help also. (this also was a problem with Canon 70D last year.)

:)

 

Trouble with Canon CR2 RAW files


Thanks for the replies. I just had a quick chat with Canon. They're stumped too. Makes no sense why Windows 10 can handle all the existing CR2 files from this camera with no problem at all, but can't display any new ones that I try to download to my computer. I shot a test pic in JPG a few minutes ago, and that one is fine in Windows. Somewhere along the line Windows is eating the CR2, because the other photo editing software (including Canon's DPP) can't work with the new ones either.
Here's the display in File Explorer - existing CR2 files and new ones:




The Windows photo editor says it can't open the file.
Maybe I have to shoot JPG with this camera from now on, which is a pain because RAW allows you to salvage pics that might otherwise be unusable.
Thanks.

 

Trouble with Canon CR2 RAW files


Hi: I upgraded from 8.1 to 10 about 6 weeks ago.
Hopefully this is the right forum for the problem.
Latest issue is that when I connect my (older) Canon camera via USB to the computer, Windows 10 can see the drive/CR2 files on it OK, but cannot display them (just lists them with a generic thumbnail icon).
None of my various photo editing software programs can even see the USB connection post Windows upgrade.
If I move a CR2 file from the camera to the hard drive, none of the photo viewers (that could all previously display CR2 images in 8.1) can display them now - I have updated to the latest Win10 versions of those viewers, still no luck.
To make it even stranger, Windows and the other photo viewers can display the existing CR2 files (i.e. that were present on the hard drive when I did the Windows update, and came from the same camera) with no problem, it's only new ones from the camera (which has NOT had a firmware update or any changes like that) that it can't seem to handle.
Any ideas? I really don't want to have to roll back to 8.1 ...
Thanks.

 

Still can't view CR2. files from Canon 5D mark IV

I experience the same issue. Still can't see .CR2 Thumbnails from my Canon EOS 5D MkIV in windows 10 file explorer. I installed the Adobe DNG/RAW converter, but did not resolve the .CR2 thumbnail issue unless a convert files to DNG (which requires twice
a much space and adds steps in the workflow).

It is getting very irritating!