Windows 10: Canon EOS Webcam utility not installing

Hello,


I cannot get past the initial installation phase of the webcam utility. It's a 4.36MB download, and the zipped file package downloads fine. I click to run the Setup application, it prompts for permission, I say yes, it tells me the file installation location, and I click "Install." I then get the error "EOS webcam utility setup ended prematurely because of an error. Your system has not been modified. To install at a later time, please run the installation again. Click finish to exit."


I always get this error. I have tried all of the following and still get the same error.

- restarted windows

- updated all windows systems

- run as administrator

- closed all programs

- re-download the package and try again

- re-download from a different browser Chrome and IE Explorer and try again

- install while camera is on

- install while camera is off

- install while camera is unplugged

- lower user account controls to not block any installations

- disabled Windows SmartScreen

- try installing a different camera's webcam utility


What I do know:

- I can successfully download 3rd party programs. I have installed the EOS utility 3 and it works just fine. Same for other downloads.

- Canon is stumped. I spent an hour on the phone with their support team and tried all of the above. No change.

- This is a work laptop, but I have confirmed with my IT dept that I have full rights to download other programs with no restrictions.


I'm stumped, too. Any new ideas are appreciated. Thanks.

:)

 

Canon EOS utility stopped working

Hi Zerah,

There could be changes or updates on your computer that has caused the Canon EOS utility to stop working. For us to sort out and address this problem, we would like to know the following:

• Can you tell us what changes were made on your laptop prior to the issue?
• Have you installed any updates so far?
• Have you tried to uninstall/reinstall the program?

If you have any devices connected to your laptop other than the keyboard, mouse, and your camera, we suggest that you unplug those devices. Also, make sure to turn off the camera and close its utility. Once done, turn the camera back on, then launch the
camera utility.

Let us know the result so we can further look into the issue.

Regards.

 

Canon EOS Remote

We need to get together and raise our voice. Join other with the same requirement of getting a Canon EOS Remote App on their Windows Phone.

Here at the
Windows Phone User Voice

And Here at the
Canon Forum

Hope we get heard !!!

 

Windows 10- Can't run Canon EOS Utility 3

Hi,

Thank you for the response and keeping the status updated.

Please follow the below link to troubleshoot with the issue:

1. Go to official canon site, find your camera and Download EOS Digital Solution Disk Software located
under Software.

Description: EOS Digital Solution Disk Software” is a software suite containing the applications “Digital Photo Professional”, “EOS Utility” and “Picture Style Editor”, dedicated for users who cannot use the bundled CD to install the suite to the PC.

2. If you have done already Windows Registry for older Updater you can download just new EOS Utility (current 2.13.40) and run install,

or if it doesn’t work follow modifications that you need to do:

Open Notepad and copy/paste or write:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\EOS Utility] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\DPP] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ZoomBrowser EX] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ZoomBrowser EX\Settings] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ZoomBrowser
EX\Install] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\PhotoStitch

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\EOS Capture] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\EOSViewerUtility] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Canon\ODSK]

Registry disclaimer

Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore,
make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following
article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows.

Pick to save as All Files from drop down (*.*). Save file as CanonPreInstall.reg, you can as well save as *.txt and then rename, be sure you have option to see extension turned on. Run it (double click or right mouse click “Merge”), confirm it.

Please reply with the results, we will be glad to help you further.

Thank you.