Windows 10: Canon PIXMA MX472 All-in-One - Scanner did not install

Discus and support Canon PIXMA MX472 All-in-One - Scanner did not install in Windows 10 Drivers and Hardware to solve the problem; I installed Windows 10 Pro, 64-bit (version 1909; OS Build 18363.592) on my Dell XPS 8900 desktop at the first of the year. I had some trouble... Discussion in 'Windows 10 Drivers and Hardware' started by WebPixie, Jan 19, 2020.

  1. WEBPIXIE
    WebPixie Win User

    Canon PIXMA MX472 All-in-One - Scanner did not install


    I installed Windows 10 Pro, 64-bit (version 1909; OS Build 18363.592) on my Dell XPS 8900 desktop at the first of the year. I had some trouble installing the printer but it finally did get itself installed. The trouble I had was that it didn't want to install with USB only but I thought I finally got it to do that. The wifi light was on after I completed the install (it may have been on before that too), so I went into settings on the machine itself to turn it off. The printer has worked fine ever since but when I went to scan something the other day, I found I had no scanner!

    When I go to Devices and Printers in the old-fashioned Control Panel app, I see the following:
    Canon MX470 series FAX
    Fax
    Microsoft Print to PDF
    Microsoft XPS Document Writer
    OneNote
    SendTo OneNote 16

    So it looks like the only thing recognized as Canon was the Fax! And there is no scanner at all!

    The filename for the Canon installer/driver I used was mp68-win-mx470-1_02-ea33_3
    I went to the Canon USA website and found two other drivers:
    win-mx470-1_1-acd.exe
    and
    mp68-win-mx470-1_02-ea33_3.exe

    So now I am totally confused. What's the difference between the two?

    Should I uninstall and reinstall the drivers from Canon for the PIXMA MX472?
    I have Revo Uninstaller. Should I use that if I uninstall?
    Which drivers should I install if I uninstall?
    Is there another way to get the computer to recognize that the printer is also a scanner?

    Thank you in advance to anyone who can offer suggestions for what to do next!

    :)
     
    WebPixie, Jan 19, 2020
    #1
  2. NINA_T
    Nina_T Win User
    Nina_T, Jan 20, 2020
    #2
  3. RONDENIS
    rondenis Win User
    Unable to setup Canon MX472 in Windows 10

    I have Canon MX472 unable to set up with Windows 10

    ***Post moved by the moderator to the appropriate forum category.***
     
    rondenis, Jan 20, 2020
    #3
  4. ANGELABARNWELL
    AngelaBarnwell Win User

    Canon PIXMA MX472 All-in-One - Scanner did not install

    Canon Pixma MP140 Printer/scanner

    I have had a Canon Pixma MP140 printer/scanner attached to my PC for years. Since I was 'invaded' by Windows 10 (I did not want this but it was installed while I was asleep one night) this printer has disappeared. I cannot find it on the printer/devises
    map. My HP Laser Jet is still there and works o.k. but I need the scanner.

    Where has it disappeared to?
     
    AngelaBarnwell, Jan 20, 2020
    #4
Thema:

Canon PIXMA MX472 All-in-One - Scanner did not install

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