Windows 10: Canon ZR600 Camcorder transfer video to Windows 10

I have a Canon ZR600 camcorder that uses the old mini dv tapes. I am trying to transfer to my Windows 10 PC. I have installed a PCI Express card and have the Firewire that came with it. OS says the driver was installed. Nothing happens on the PC when I connect the camcorder via Firewire. The camcorder screen says "DV-IN" which its supposed to when it is ready to transfer video, but there is no recognition on the PC that a video camera has been attached. Any help? I assume it is a driver issue but the system says driver is working.

:)

 

Transfer a video from Canon Camcorder ZR800 to my pc with windows 10

Correction for the previous answer to Mis Kem;

HI Kem,

Thank you for your response, please find all the required answers

• 
  Were there any changes made before the issue occurred? This is the first time I tried to transfer video from Camcorder with windows 10 already installed
  
• 
  Have you tried updating your drivers? Automatic windows updates are running, all other drivers
  are OK
  
• 
  Were there any error messages? NO
  
• 
  What troubleshooting steps have you done so far?
  I couldn't find anything for the case, however, I realized that the PC is recognizing the Camcorder under Devices. Also, I contacted Canon on chat line, they said that it is a complicated issue and requires to call their support by Telephone . This
  will be my next step simultaneously while communicating with you for possible solution
  
  

Warm regards

 

Transfer a video from Canon Camcorder ZR800 to my pc with windows 10

 

Transfer a video from Canon Camcorder ZR800 to my pc with windows 10

I used to do the transfer of videos from Canon Camcorder ZR800 to my pc with no problem at all.

With Windows 10 the transfer is not possible, even the pc won't recognize the camera anymore?

What to do to transfer the recently made videos with the above-mentioned camera

[Moved from: Windows / Windows 10 / Windows settings]