Windows 10: Can't able to setup windows hello face login

Getting "Something went wrong" and says that It looks like you've already setup windows hello on another account. Remove face recognition from your other account, and then try.

I have read some of your team comments in portal, and tried but no luck.


I have logged in my Microsoft account and under devices removed all associated devices. After that I tried to do windows hello face login setup on another device. But this time also I'm getting same error.


What is final solution for this. ?

:)

 

windows hello face problem...

List of Windows Hello supported Dell Laptops:

 

Windows Hello Face Recognition Set up

Hi,

Please provide us below details to assist you better,

• How exactly you are trying to setup Windows Hello Face Recognition?
• What is the error you are getting, while trying to setup Windows Hello Face Recognition?

A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.

• • 
    Open up "Settings" and click on "Accounts," then "Sign-in options."
    
  • 
    You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.
    
  • 
    You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."
    
  • 
    The next screen will give you a little background on what Windows Hello is. Click on "Get started".
    
  • 
    The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.
    
  • 
    Once you're set up you have an option that allows you to improve recognition.
    
  • 
    Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
    left and right for verification.
    

For more information, refer to the below link:

Biometric Facial Recognition – Windows Hello - Microsoft

Hope this information helps. Get back to us if you have any more queries on windows.

Thank you.

 

How to change default login setup- Laptop defaults to Hello Face to login with face... want it to be a password

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with changing the Sign-in options on your PC, and I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps.



Since you are unable to remove Windows Hello Face Recognition as you receive the error this option is currently unavailable. Let’s try few steps and see if we get the option to remove
Windows Hello Face Recognition from the PC.

1. Press Windows + E to open
   File Explorer.
   
2. On the left hand pane click on This PC.
   
3. Now navigate to the location C:\Windows\System32\WinBioPlugIns\FaceDriver
   
   (Where C: is the drive where Windows is installed)
   
4. Now look for the files HelloFace.inf and HelloFaceMigration.inf
   
5. Right click on each file one by one and click on
   Install.
   

Once you install the above files, go to Settings >
Accounts > Sign-in options and see if you are able to remove
Windows Hello Face Recognition.



Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator