Windows 10: Can’t access family account

Discus and support Can’t access family account in User Accounts and Family Safety to solve the problem; I tried to set up child accounts for my daughter but we are completely locked out. I just want to delete the child accounts now and start again but it... Discussion in 'User Accounts and Family Safety' started by ManxSusie, Oct 24, 2020.

  1. ManxSusie Win User

    Can’t access family account


    I tried to set up child accounts for my daughter but we are completely locked out. I just want to delete the child accounts now and start again but it only lets me remove, not delete them - how can I delete child accounts without the password to those accounts which is irretrievable?

    :)
     
    ManxSusie, Oct 24, 2020
    #1
  2. Kari Win User

    Bypass Family Settings by conversion to Local Account


    What you describe should be impossible. To test this I just now created a child account on my PC and signing in to it tried to change it to either an admin account or a local account. Could not do that.

    The only way your son can change his account to a local account and "remove" it from Family, or create a new account is to have access to an admin account on that same PC (your account), or alternatively access to your admin MS account's Family settings online. For that he needs both your MS account username and password. It means that if you protect your own personal admin account (MS account) with a strong password and especially the Two-Step Verification, he has no way to access that account and he should not be able / is not able to change your Family settings or his account status.
     
  3. How to delete an adult account in the Family Settings.

    Hi,

    To resolve your issue, we suggest that you follow the steps below:

    • As an adult in the family account, sign in with your Microsoft account.
    • Under Your family, click
      Remove
      .
    • Click the child account you want to remove, and click Remove.
    • You will get an email confirmation once the child has been removed from the family.
    Note: If you removed a Child account, it will be tagged as an "Orphaned account" and you will need to attach another "Parent account".

    Regards.
     
    Melowin Mar, Oct 24, 2020
    #3
  4. Jelo Sen Win User

    Can’t access family account

    Family restrictions on adult account

    Hello Erik,

    There are several reasons for this issue to happen. if you’re sure that your account should not be included in a family restriction, we suggest that you check the below articles:

    These articles contain steps that you can perform to help you resolve your issue.

    Keep us updated with the results.
     
    Jelo Sen, Oct 24, 2020
    #4
Thema:

Can’t access family account

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