Windows 10: Can't access family section to modify restrictions

Discus and support Can't access family section to modify restrictions in User Accounts and Family Safety to solve the problem; Hello, For the last few weeks I cannot access the family section of my MS account to modify time restrictions, etc. When I attempt to log in I'm... Discussion in 'User Accounts and Family Safety' started by Patriko-[xboxvenue], Jul 10, 2019.

  1. Can't access family section to modify restrictions


    Hello,


    For the last few weeks I cannot access the family section of my MS account to modify time restrictions, etc.

    When I attempt to log in I'm sent to a website that states:

    Give us a little while to fix this

    Something’s wrong on our side. For now, you may want to try searching for something else.


    I've done all the basic things like clearing browser cache, trying in an alternate browser and also on a different computer; the issue persists.


    If I try to access the 'device' tab, I receive the following:

    Try that again

    Something happened on our end, and we can't show all the data at the moment. Waiting a bit might help.Try again



    TraceId: tsJy9FaxVUOCYRDB.11.6.5​



    Please advise.

    :)
     
    Patriko-[xboxvenue], Jul 10, 2019
    #1
  2. Jelo Sen Win User

    Family restrictions on adult account

    Hello Erik,

    There are several reasons for this issue to happen. if you’re sure that your account should not be included in a family restriction, we suggest that you check the below articles:

    These articles contain steps that you can perform to help you resolve your issue.

    Keep us updated with the results.
     
    Jelo Sen, Jul 10, 2019
    #2
  3. Sten2.0 Win User
    Microsoft family restrictions

    Hi,

    You actually need your parent to turn off any restrictions on your account. I'm afraid you need to get yourself back to your family temporarily. These are the instructions for an adult account.

    • Go to account.microsoft.com/family and sign in with your Microsoft account.
    • To remove a child, find their name, then select Content restrictions. Turn off any settings you may have enabled. Then go back to your family’s page, find the child’s name again, and select More options > Remove
      from family.
    • If you want to remove a child because they’re now an adult, or if an adult account has been misclassified as a child account, they’ll need to verify
      their account
      .

    I personally think you should be good without doing the third step, but I can't give you a guarantee.

    Hope it does the trick. In case of any issues, I'm happy to help you more when needed. If it worked, please mark the answer as helpful.
     
    Sten2.0, Jul 10, 2019
    #3
  4. FarisAgha Win User

    Can't access family section to modify restrictions

    Family Restriction

    My family restrictions doesn't work it doesn't send any email I cant access chrome of firefox.
     
    FarisAgha, Jul 10, 2019
    #4
Thema:

Can't access family section to modify restrictions

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