Windows 10: Can't access game user account after reinstalling windows

Hi,


I had downloaded a game from Microsoft Store - War and Magic. It was bound to my Microsoft Store account and automatically saved the game's progress.

I reinstalled Windows preserving system files and downloaded the game from Microsoft Store again. Microsoft Store account used to sign in is same as before. Now when I open the game it starts from the beginning and I am not able to recover the user account progress.

Could anybody please help me in recovering the game data?


Thank you,

Rahul

:)

 

Strange Windows 10 User Account issue.

Unfortunately I had done those steps numerous reboots, it just, reappears for no good reason. The base account isn't even a Microsoft account, it's a local account.

I haven't quite tried the built in administrator account on W10, but so far in my experience on my own computer, the built in account seemed to have absolutely no more control than I did on my own.

It's just strange, I go in, it warns me twice about deleting the account, then it's gone. Reboot, and it's back?

EDIT: Just to specify, both command line and Netplwiz both say only HIS account exists on the computer, it doesn't list this rogue account. This is what I meant in my first post about the fact that even Windows doesn't seem to believe it exists, HALF the time. *Frown

 

Can't access my home user account on Windows 10.

File Explorer may have encountered an issue due system conflict. To correct this, follow the steps below:

• On the Search bar, type in quick access and press Enter.
• Select File Explorer Options.
• On the General tab, make sure to set Open File Explorer to
  This PC.
• Under Privacy, remove the check mark on Show recently used files in Quick access
  and Show frequently used folders in Quick access.
• Click Apply and OK.

We also suggest that you follow these steps on how to Enable Built-in Administrator
to access your files and perform the troubleshooting steps given by
Pavan_N and BulldogXX. Follow the steps below to Enable Built-in Administrator:

The built-in elevated "Administrator account" is a local account that has full unrestricted access rights to the PC.

• Right click on the Windows icon, select Command Prompt.
• A Command Prompt window will open.
• Type in or copy and paste this command:
  • net user administrator /active:yes
• Press Enter. Close the Command Prompt.
• Sign out with your current account and try to sign in using Administrator.

Let us know if these troubleshooting steps worked.

 

Windows 10 Administrator's Permission Needed. I AM THE ONLY USER!

Hi Quinton,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern that you are unable to play the game Civilization IV Gold Edition after upgrade to Windows 10, we will help you with this issue.

Please do let us know the following information to understand the issue and assist you better:

• As you have already created new user account, have you tried to log-in with that account and access the game?
• Is this issue confined only to the specific game?

I suggest you to try few of the below steps and check if it helps:

Step 1: I suggest you to check the number of user accounts created on your laptop and also to ascertain the administrator account.

• Press Windows + R key together on your desktop screen.
• Type netplwiz and hit Enter.

Step 2: Enable Built-in administrator.

I suggest you to enable built-in administrator account, try to log-in with that account and access the game to check if there is any issues with the current user account.

• Press Windows + X key together on your desktop screen.
• Click on Command Prompt (admin) to open
  Command Prompt.
• Type the following command and hit Enter: net user administrator /active: yes
  (Check for the spaces)
• Now log off from the current user and try to login to the administrator account that is enabled.
  

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Hope it helps. Try the above troubleshooting steps, reply to the post with an updated status of this issue and required information. We will be happy to assist you accordingly.