Windows 10: Can't access my pc

Discus and support Can't access my pc in Windows 10 Support to solve the problem; What did the macrium screen say? Okay. When you get the black screen, and this was one of the things to try. Reboot, when black screen appears wait... Discussion in 'Windows 10 Support' started by rogervansteeden, Dec 27, 2016.

  1. Can't access my pc


    What did the macrium screen say?

    Okay. When you get the black screen, and this was one of the things to try. Reboot, when black screen appears wait 30 seconds, press CRTL and enter your password, you are doing this blind, no box is present. Give it a moment and see if Windows desktop appears.

    If not can you boot to safe mode? My goal is to see what driver you have and if possible install the latest Nvidia driver.
     
    Caledon Ken, Dec 30, 2016
    #31

  2. NVidia gtx 960 version wddm1.1 1.2 1.3 2.0 macrium screen lists all partitions but I deleted them when installing windows the latest version om NVidia is 376.33 but when driver detective downloaded the version was 372.54 but windows only are listing wddm 1.1 1.2 1.3 2.0 when it comes to building my own Pcs I ok but when something like this comes I have no idea will windows or NVidia ever sort this out
     
    rogervansteeden, Dec 30, 2016
    #32
  3. Okay. I've been doing a huge amount of reading on this subject. Yes Nvidia is mentioned in a lot of posts but also AMD. Well that covers the market.

    You obviously know what you are doing around builds so I will mention the BIOS. Is yours the latest. On Asus site I believe it lists 3301 as most recent. You know the risk of updating so I'll save the speech.

    Next in several threads it talks to shutting off "IGPU" on onboard graphics as the system gets confused. I read you manual and it does not provide a facility. That said the Asus online manuals have fallen behind before. Maybe check your existing BIOS (and or the one you update) for a "New" option to disable.

    You should also check your device manager for any unknowns, this has caused issue for some.

    You didn't mention but you might try plain old wired keyboard and mouse or at least unplug the ones you have, and all other USB devices and see if it boots.

    I also mentioned in one of my posts if the screen is black to try another video port in case it is confused. Some people don't have multi monitors so they they have to trick Windows to get to primary. Might be easier to move cable.

    Now back to Nvida. I see lots of recommendations to run "display driver uninstaller" to completely remove older versions to allow new driver to install. Then to the updates, you might want to consider using an older driver rather than a newer driver until they get this sorted out. I would pick a driver around April May of this year. If you want to try newer go right to Nvidia and get it. Since its dated December maybe it indeed has a fix.

    Since you can boot to safe mode you can try older, then newer.

    I would also not be running Driver Detective. You just went to the trouble to stop Windows from bringing in drivers now you have this. There is no need to constantly update drivers. If it ain't broke don't fix it. If you get to point where something starts to BSOD then update.
     
    Caledon Ken, Dec 31, 2016
    #33
  4. Can't access my pc

    well thank you for all the time and trouble you have given to my problem. I hope I will be able to resolve this issue but if I cant I will have a £2000 computer I cant use in the mean time I wish you a happy new year to you and everyone else who has given me advice on this website.
     
    rogervansteeden, Dec 31, 2016
    #34
  5. simrick Win User
    Perhaps you could try the clean install with the graphics card removed and just use the integrated graphics of the i7. Once Windows is updated and running, turn off Hibernation/Fast Startup, and disable Windows Updates for drivers (as suggested above). Then make a Macrium image. Then, go download an older, working driver (April/May timeframe as was suggested) for the 960 and install it. Then physically install the card. Make another Macrium image.
     
    simrick, Dec 31, 2016
    #35
  6. I was thinking that last Tuesday this pc was the best pc I have built in a long time then some updates came along and its no fault of my own in now cant use it,im so angry about it.
     
    rogervansteeden, Dec 31, 2016
    #36
  7. simrick Win User
    I hear ya.
     
    simrick, Dec 31, 2016
    #37
  8. Can't access my pc

    One last thought. As you can boot to safe mode, run that program to completely remove your video drivers, Display Ddriver Uninstaller, then I assume you Nvidia card came with a CD with drivers. Use those and run the install right from the disk.
     
    Caledon Ken, Apr 4, 2018
    #38
Thema:

Can't access my pc

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