Windows 10: Can't access my Personal Vault

I can't access my Personal Vault. After I put my password in and go through the Verification procedure I get a message saying that "We couldn't unlock your Personal Vault. We encountered an unexpected error and could not unlock your Personal Vault. Please try again. You can also access your Personal Vault on OneDrive.com. Error Code: 0x80070020.

:)

 

Personal Vault Will Not Unlock

I received the following error: "Something went wrong with your Personal Vault" and goes on to say "Your personal vault is locked. To access your personal vault please unlock it again." The related code is 0x80316003. I recently installed the Windows 10
home build 1903 a few days ago and enabled the personal vault feature the same day.

Note, I can access Personal Vault via the browser interface but NOT via file explorer.

 

Allowing an application to access a file in Personal Vault

Hi Mike,

Thank you for posting in Microsoft Community.

I understand that you want to move files to Personal Vault and have application access it on multiple computers.

Files in Personal Vault files are encrypted using BitLocker when in use locally on a Windows 10 PC. Sharing of files in Personal Vault is also blocked, meaning you can’t accidentally share a file from Personal Vault. In order
to share a file you need to move the file out of the Personal Vault to share it.

You may also refer the “Frequently asked questions” section in
Protect your OneDrive files in Personal Vault

However, let me help to point you in the right direction for support related to OneDrive issues.

We do have dedicated support team for OneDrive and
you can get in touch with them for further assistance. Follow the below steps to contact the OneDrive support team.

Sign in to OneDrive.com from any browser or Open OneDrive App, click the ‘?’ help icon on the top banner of the page and select
Email OneDrive support. Submit your question and follow the prompts to request support.

Regards,

Vivian S

 

OneDrive Personal Vault cannot be unlocked on Windows10.

I was able to get rid of the Red X on my OneDrive icon and the error message saying that the Personal Vault could not be synchronized by doing the following:

1. Access the personal vault OnLine via the the View OnLine option from the desktop icon in the task bar.
   
2. Open the vault via the Web Browser and select all the files and folders in the vault.
3. Count all the files and folders presently in the Personal Vault.
4. Move all the files and folders out of the Personal Vault to another folder in your OneDrive.
5. Refresh and verify the Personal Vault is empty.
6. Verify all your important files have been successfully moved by verifying the folder and file count.
7. Disable the Personal Vault online via the Web browser.
8. Select the Personal Vault and attempt to delete it. A message "Cant delete Personal Vault' appears.
9. Click on 'Go to settings'.
10. Select the options to Disable the Personal Vault <Select Disable>. and "Disable" when asked are you sure. [NOTE: when you do this, any contents in the vault are irretrievably lost. So make sure it is empty first.]
11. Wait 30-60 seconds for your OneDrive desktop to synch.
12. Go back to the browser and select Enable on the Persona Vault window if it is still opened.
13. If you closed the window, select Settings in the upper right of online OneDrive (to the left of the question mark), select options, select Personal Vault from the left side menu, then select Enable.
14. A pop-up stating, "Your Personal Vault is back". Select 'got it'.
15. Click on OneDrive in the upper left corner of the browser screen.
16. Find your Personal Vault in your file/folder list.
17. Open it (you will have to authenticate to open).
18. Inspect the vault. It should be empty. In some cases there will be old "uncached" files that appears. It was the failed synching that caused the Red X. Reestablishing the Personal Vault allows the synch to proceed. Be careful as these files might not
    contain the most contemporaneous data.
19. You should now be able to use the Personal Vault as before without the Red X. You can move the files you moved out of the Personal Vault back into the Personal Vault - - begin careful to decide which version to keep of any duplicate files.