Windows 10: Can't add family organiser to family group

Discus and support Can't add family organiser to family group in AntiVirus, Firewalls and System Security to solve the problem; Hi, when trying to add a family member as an organiser to my family group I send the invite and an acknowledgement screen that states "Invitation sent... Discussion in 'AntiVirus, Firewalls and System Security' started by EjazKidwai, May 18, 2020.

  1. Can't add family organiser to family group


    Hi, when trying to add a family member as an organiser to my family group I send the invite and an acknowledgement screen that states "Invitation sent to their email. When they accept, they'll join your family."


    I logged out and logged back in with their MSA, went to their email and accepted the invitation. I was then presented with the following:

    You haven't joined the family yet!


    To join this family, you’ll need to leave the Microsoft family you’re already in.


    Got it


    Once you click "Got it" you just get a screen listing the members of the family. No instructions, no subsequent actions to take, nothing.


    I've also tried clicking 'accept now' in my own account on the invitation page; I'm invited to login to their account, I see a summary screen listing the Organiser user profile details and click 'Yes' at the bottom. I then receive the error page:


    " something went wrong, please try refreshing the page or try again later'


    I've tried this multiple times without success!!

    :)
     
    EjazKidwai, May 18, 2020
    #1
  2. EdTittel Win User

    Last member (Adult) unable to leave Family group

    Why not set up an admin account with documented password, add it to the family group? Then you can take your account out, and still have (or leave) an admin/family group access account available. Just a thought/suggestion...
    HTH,
    --Ed--
     
    EdTittel, May 18, 2020
    #2
  3. Kari Win User
    Last member (Adult) unable to leave Family group

    Not a bad idea, I had not thought of that!
     
  4. Junaid_A Win User

    Can't add family organiser to family group

    Microsoft Family Screen Time

    Hi Laurel,

    Thank you for writing to Microsoft Community forum.

    This could happen when the child account fails to sync with the server. I suggest you to try the steps listed below and check if it works:

    • Open
      File Explorer
      and navigate to the following location:
    • C:\ProgramData\Microsoft\Windows\Parental Controls


      Note:
      The above mentioned directory is hidden, copy and paste the same location on the search bar in the File Explorer to access it.
    • Delete the contents in the
      \\settings
      directory of the Parental Controls folder.
    • Reboot the machine to see if the issue persists.

    If the issue persists, you may want to remove the child account from Microsoft family and add it again.

    • To know how to remove an account from Microsoft Family, refer:

      Remove members from your family group
    • To know how to add an account to Microsoft Family, refer:

      Add members to your family group

    Regards,
     
    Junaid_A, May 18, 2020
    #4
Thema:

Can't add family organiser to family group

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