Windows 10: Can't add my son to my family group

Hello,A while back I had setup an outlook account for my 8 year son that has Xbox connected to it. However, now I'd like to add him to my family group for screen time, etc but keep getting the notice that he's part of another group. I then logged into his account via family.microsoft.com but don't see the option to 'leave family group' as the notification suggests.Please advise.thanks,Martin

:)

 

My Son is in a wrong Family Groupe

My son is in a wrong Family Groupe.

We don´t know the Family Administrator of this wrong Groupe and he does not answer an my request do "release" my son out of his family.

How can I get him out of this family groupe? I have read all faqs an chatted already with the 365 Office support. They postponed me to this community.

 

My Son is in a wrong Family Groupe

For sure it is possible, with all the consequences.

Is there no admin, who can take my son out of this family groupe?

 

My Son is in a wrong Family Groupe

Hi,

I am Sumit here to assist you with this question.

Interesting. Can your son not leave the Family group?

To remove yourself from a family group,

Using a web browser, sign in to family.microsoft.com.

Click next to your name and select Leave family group.

Select Remove to confirm.

Via:

https://support.microsoft.com/en-us/account-bil...

Hope that helps, and count on us for any other questions. Good luck.