Windows 10: Can't buy DirectX 11 required games, have DirectX 12 installed.

Run dxdiag, then go to the Display tab and look at the Feature levels on the right side. Mine says Geforce Gt 640 on the left for Chip type and 11_0, 10_1, 10_0 etc for feature level. I am good for Direct X 11 but not 12.

 

Well this is weird. I posted my feature levels yesterday, you can see 11 wasn't in there, but today this is showing up, 11 version is in the feature levels yet my Nvidia graphics aren't selected on the left, even though it is under my Nvidia control panel. I still can't buy anything from the store. Why has my feature levels changed overnight?






Also have this if its of any help.

 

Maybe you need 11.1 or 11.2 and 11.0 isn't enough? Just a guess?

 

Yeah I don't have a clue at this point, I give up lol.

 

Store is looking at the capabilities of the onboard GPU ? Have You updated the Intel drivers ? Or rolling back ? Don't know Your laptop model but on My G780 I can't lock in the Discrete card, only integrated or switchable.

EDIT: Google to see if the Intel 3000 supports DX11

 

Looks like I'm out of luck. According to this guy DX11 doesn't support Intel 3000. But I have Nvidia GT555M. Shouldn't the store look at that graphics?

Is Intel HD Graphics Family 3000 Not compatible... |Intel Communities

 

You'll need to post your Make and exact Model number of the laptop. Some are capable of locking in the discrete card as default but most aren't. It still may be possible to remove the Intel drivers and force it to use the NVidia. Problem with that is You'll be using it all the time for everything. Don't know how important battery life is to you ?

You could also try (not sure if it'll work) hooking a external monitor and making it the default display and that should make the discrete card default ? Try downloading the game and it might play at the DX10 ?? Just not sure

 

My laptops a Dell XPS L702X. I always have my laptop plugged in charging so battery life isn't an issue. But I've had the laptop 5 years without changing any of the graphics settings. I don't have a external monitor so that's not an option at the moment.

 

I was hoping someone that knows about that model would see the thread but no luck. This really bites on the part of the M$ Store. If the game was downloaded In all likelihood you could change the settings and play it. AFAIK you can't easily change the display to use the discrete card only. Googled but never found the pic for the GPU settings in BIOS. Maybe try taking a pic of the settings and upload.

If You had a extra HDD you could clone your OS and then try setting Windows Not to install drivers and remove the Intel drivers and see what would happen ? Don't want to screw anything up. Updating to something like a Intel Core i7-3610QM is really expensive as I see they sell for $165.00 US at Starmicro. Ouch *Sad

 

The store doesn't even allow me to buy the games, the option is greyed out due to the DX11 requirement not being met. I don't have a HDD but I'd rather not make large changes anyway. I don't have a clue at this point I'll just leave it.

Cheers guys anyway!

 

From this thread on the Dell forums it seems your system uses hybrid video which means you wouldn't be able to disable integrated graphics from bios or device manager.

If you have changed manage 3D settings in control panel to use the Nvidia GPU as I mentioned and as this Dell thread also suggests, and if you have also tried the latest Nvidia drivers, and it still doesn't work, don't see much you can do other than try an external display. You should try to get an answer from Microsoft or Telltale to see if any settings will work with these games when using hybrid video.

That's all I got.





Disabling Integrated Graphics card? - Video - Laptop - Dell Community

 

Ak ok fair enough. Yupp I've tried everything, but no worry. I will be getting a new laptop in the next 1-2 years anyway so hopefully this DX11 malarkey won't be an issue then. Thanks for the help everyone!

 

Intel HD 3000 only supports DX 10.1

 

No wonder. Don't know why it said I have DX12 then.