Windows 10: Can't connect a device in Family Safety

Discus and support Can't connect a device in Family Safety in User Accounts and Family Safety to solve the problem; I've created a Microsoft account for my daughter who is part of my 'family' on Microsoft family. She's logged onto her device with that account and... Discussion in 'User Accounts and Family Safety' started by IanChapman7, Jul 20, 2021.

  1. Can't connect a device in Family Safety


    I've created a Microsoft account for my daughter who is part of my 'family' on Microsoft family. She's logged onto her device with that account and created a password etc and her account on that device is a standard account. But her device will not appear when I log onto the family on the microsoft website so I cannot set time limits on any of her apps. Can anyone help with this problem? I just see the 'How to connect a device' button. Can anyone help? Thanks.

    :)
     
    IanChapman7, Jul 20, 2021
    #1

  2. Family Safety - add device to child profile

    Since this is the case and you have ensured the settings are correctly setup in family Safety, we suggest that you sign in using your main account and remove you child's account from Family Safety list. (Refer to the image below for reference.)


    Can't connect a device in Family Safety 7618e897-2574-4517-80ca-0ef18325dda6.png


    After completing the steps, attempt to use the email address of your child to login to the computer and see if the same error message still shows up. If the error no longer shows up, we suggest that you attempt to add the account back then to Family safety.

    Regards.
     
    Jordan Dom, Jul 20, 2021
    #2
  3. Family Safety Not Changing

    Hello,

    We regret for the inconvenience. Let me assist you.

    From the description provided, I understand that the screen time usage is inaccurate for the child account/s you are referring to.

    Please follow the below suggested methods and check if it helps to resolve the issue.

    Method 1

    Now, as an initial recommendation, I suggest you to view and check the family settings for the child by signing in to the Microsoft account using a web browser.

    Account security and Online safety.

    https://account.microsoft.com/privacy

    You may change the More security settings under account security and
    family safety settings/Manage permissions for children under Online safety in the above link.

    Method 2

    If it still does not help, I suggest you to remove the child account from your Microsoft Family Safety settings and check if it is the Family Safety feature which is preventing the child account to access Office products.

    Follow the below steps.


    • From a web browser, go to
      http://account.microsoft.com/family
      and sign in with the Microsoft account of an adult in the family.

    • To remove a child, choose Remove at the top of the section labeled
      Select a child to view or edit their settings.
    • Select the person you want to remove from the family
    • Select the Remove button that appears when you've chosen the person to remove.
    Ref: How do I turn off family features?

    Method 3

    • Open the File Explorer, navigate to the location:

      C:\ProgramData\Microsoft\Windows\Parental Controls
    • Inside the Parental Controls folder, delete all contents including any files and folders.
    • Sign out and then sign in again to re-build the setting data.

    Additionally, I also suggest you to visit to the below link on Family Safety

    http://windows.microsoft.com/en-us/windows/family

    Refer to the section Set limits for your child.

    Also refer to the section 'How can I tell if the Family Safety service is connected to my PC and set up correctly?' in the article provided.

    Family Safety: Frequently Asked Questions

    Family Safety: Frequently Asked Questions

    Please write to us with the updated status related to Family Safety feature, for us to be able to assist you further.

    Thank you.
     
    Sayan_Ghosh, Jul 20, 2021
    #3
  4. Can't connect a device in Family Safety

    Family Safety

    My daughter has a Samsung phone but can't download apps because I do not have Family Safety set up. I have tried setting it up but can't figure it out. Is there a way to by-pass the Family Safety requirement? Is Family Safety connected to devices such
    as my PC or to my Microsoft Account. When I try to add an account on my PC it says it cannot access Microsoft and closes. I can't find anything within my Microsoft account that looks like an option for adding family safety. Any suggestions?
     
    LydiaMilliken, Jul 20, 2021
    #4
Thema:

Can't connect a device in Family Safety

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