Windows 10: Cant connect any bluetooth device to my PC

Discus and support Cant connect any bluetooth device to my PC in Windows 10 Drivers and Hardware to solve the problem; I have an Asus X555LJ notebook. For the past 2 years I have issues with my bluetooth on and off. When I try to connect any bluetooth device, I can't.... Discussion in 'Windows 10 Drivers and Hardware' started by SriRaghava Chakravarthy, Sep 19, 2021.

  1. Cant connect any bluetooth device to my PC


    I have an Asus X555LJ notebook. For the past 2 years I have issues with my bluetooth on and off. When I try to connect any bluetooth device, I can't. Then I just restart the pc and it sometimes works for 5 mins before disconnecting from the bluetooth device. I have tried reinstalling drivers etc. It doesn't look like a hardware issue as I can view other bluetooth devices and pair with them most times but just cant seem to stay connected or transfer files. How should I sort this out? And recently my bluetooth driver in device manager looks like this. I cant see the Microsoft Enumerator. My devi

    :)
     
    SriRaghava Chakravarthy, Sep 19, 2021
    #1

  2. No sound as PC is connected to a bluetooth device.

    Hi Samuel,

    As per your description, I understand that there is no sound in your PC as it shows that it is currently connected to a Bluetooth device which you do not recognize.

    Before we proceed, I would like you to provide the information stated below:

    1. Have you connected your PC to Bluetooth speakers?

    2. Do you recognize the device that is connected to your PC?

    3. Does the Bluetooth device display under Control Panel > Devices and Printers?



    For now, I suggest that you perform the steps below and check if you will be able to remove the device in question.

    To remove the device from your PC, follow the steps below

    • Select Start > Settings > Devices >
      Bluetooth.
    • Select the paired Bluetooth device that you want to remove > Remove device >
      Yes.

    Your reply is very important to ensure that we provide the appropriate resolution. Do provide the above information so that we can proceed further.

    Regards
     
    Vanessa Sohtun, Sep 19, 2021
    #2
  3. jhearcht Win User
    Bluetooth : allow device to connect greyed out


    Win10 on Dell Inspiron Desktop PC

    I want to play music from my Samsung Galaxy S6 through the bluetooth speaker system on my PC. After successfully pairing the phone, I discover that it is not connected. The bluetooth speakers are connected, but the phone only shows as "paired". In the Bluetooth popup, "allow a device to connect" is greyed out. After a Google search, I know this is a common problem, but proposed solutions don't work in my case. I tried rebooting both PC and phone, but no help. I installed the latest Bluetooth driver from Intel, but no change.

    Any suggestions will be appreciated.
     
    jhearcht, Sep 19, 2021
    #3
  4. Try3 Win User

    Cant connect any bluetooth device to my PC

    Cannot use bluetooth device

    1 Pairing is done in Settings, Devices
    1.1 You click on Add Bluetooth or other device
    1.2 You choose Bluetooth
    1.3 If there is a pairing button on the bluetooth device itself then you press that now. You need to check the instructions for your bluetooth device to see how to do this - several automatically go into pairing mode when they switch on, others have a button that needs to be pressed for, say, 5 seconds.
    1.4 The computer detects all available bluetooth devices and you select yours from the list. If yours is not on the list then Windows could not detect it.
    1.5 It connects - pairing includes connecting
    1.6 The computer sounds a buzz in the earpiece then displays Your device is ready to go and you click on Done
    1.7 The device is shown in the devices list below the subheading Audio and it shows it as connected
    1.8 The device should also appear in Control panel, Sounds, Playback tab
    1.9 The device should also appear in Control panel, Devices & printers
    1.10 {I just paired some bluetooth earphones as I typed so I could make sure these notes were correct} You use a music player and the sound comes out of the bluetooth earphones

    2 If this is not happening for you then go to Contol panel, Devices & printers
    2.1 Right-click on the device & select Remove device
    2.2 You can now try pairing from scratch again
    2.3 Several other users have reported that only removing the device with Bluetooth command line tools - BluetoothInstaller allowed them to re-pair again [see xzion's guidance below]
    2.4 Yet others reported that only the KeithM code or Bungee's guidance worked for them [see below]

    3 Where is this all going wrong for you?
    [I assume we are definitely talking about bluetooth headphones/earphones. I understand that WiFi ones do also exist.]


    4 Additional guidance -

    Unpair a Bluetooth Device - TenForumsTutorials
    Connect a Bluetooth device in Windows - Windows Help

    Steps to completely remove a belutooth device so pairing can be done again [post #9, xzion] - TenForums
    Steps to completely remove a belutooth device so pairing can be done again [post #22, KeithM] - TenForums
    Steps to completely remove a belutooth device so pairing can be done again [post #39, Bungee] - TenForums
    Several people registered in TenForums just to be able to thanks xzion, KeithM & Bungee. Apparently, what worked for some people did not work for others so each solution seems worth trying.


    Denis
     
Thema:

Cant connect any bluetooth device to my PC

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