Windows 10: Cant Connect Bluetooth Headphones to Computer

Hi,


So I recently did a factory reset on my computer and since then I haven't been able to connect my Bluetooth headphones to my computer. My headphones are PXC 550 if that matters. When I open the sound menu, under playback they appear as disconnected.





Under device and printers one part appears under Unspecified, not sure if this is meant to be like this.




So far I've tried:


- Updating drivers all are up to date


- Right clicking them under playback and clicking connect does nothing


- Trouble shooting doesn't identify the problem


- I've tried typing services.msc under run and then setting the startup type to automatic


- I've tried going to windows store apps and trouble shooting there but it doesnt work either


- Tried disconnecting the bluetooth icon and re-connecting that.


- Also tried uninstalling the bluetooth device for the headphones and letting it reinstall when restarting my computer.


My headphones work perfectly fine with my phone too. Been trying to get this to work for hours, any help is appreciated.

:)

 

bluetooth headphones

setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank

 

Connecting Bluetooth wireless headphones to an HP laptop

Hi Milicent,

One of the reasons why you cannot connect the Bluetooth wireless headphones to your computer is due to an outdated driver. We would like to know more details about your concern, kindly answer the questions below:

• Just to verify, by saying that you can't see the option in Settings, are you saying that the device can't be recognized by your computer?
• Have you tried connecting the Bluetooth headset to a different computers?
• Have you tried connecting your computer to a different Bluetooth device?

Furthermore, we suggest that you update the drivers for your Bluetooth and headphone by following the steps provided in this

article.

We're looking forward to your response.

 

Wireless Headphones & Bluetooth

If your computer has Bluetooth it is very easy to setup your headphones. Just turn them on and go into the Bluetooth settings. Then look for your headphone in the list of devices. If they are listed you just need to pair them to the computer.