Windows 10: Can't Connect External Hard Drive

Hello.I am struggling to access a WD My Passport and I suspect something is wrong with my Windows fundamentally, and I wish to reset Windows, however I would like to backup my files to an external hard drive, but have so far been unsuccessful in doing so.When I plug in the My Passport, I hear a sound indicating that it has been connected. However, it does not show up in file explorer, and is does not show up in disk manager. It shows up in device manager, along with an error:"The drivers for this device are not installed. Code 28 There are no compatible drivers for this device. To find a

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External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.

 

external hard drive

Hi Chrpee,

If you can't find external hard drive on Disk management than the next step is using the diskpart via command line, please follow the steps below:-

On the keyboard hit ((Windows logo key + R key)) than type ((CMD))

Now the windows command line will appear, the next steps is to type ((diskpart))

After that type ((list disk)) to show you the list of hard disks with partitions

If you found your external hard drive one of the list than you need to type ((select disk number)), note: the number is a disk number

Once you selected the hard disk or partitions than type ((clean))

than type ((create partition primary))

than type ((select partition 1))

than type ((active))

than type ((format fs=ntfs quick))

than type ((assign))

last type ((exit))

Check if the external hard drive appeared, if not please see the link below for more info and let me know if you need any assist

https://uk.pcmag.com/dvd-burners/120624/what-to...