Windows 10: Can't connect to 2.4ghz band, 5ghz keeps disconnecting

Discus and support Can't connect to 2.4ghz band, 5ghz keeps disconnecting in Windows 10 Network and Sharing to solve the problem; As the title says, whenever I try to connect to the 2.4ghz band of my Wi-Fi, Windows gives me a "Can't connect to this network" message. Normally this... Discussion in 'Windows 10 Network and Sharing' started by Xymidon, May 30, 2019.

  1. Xymidon Win User

    Can't connect to 2.4ghz band, 5ghz keeps disconnecting


    As the title says, whenever I try to connect to the 2.4ghz band of my Wi-Fi, Windows gives me a "Can't connect to this network" message. Normally this wouldn't be a huge issue, as the 5ghz band is generally faster anyway, but even that has been spotty. When it works, it usually works fine for a few hours, then disconnects for around ten seconds on average. This isn't much, but it's enough to disconnect me from online games or interrupt video streaming, for instance. However, it has sometimes been struggling to connect at all. All this has only been happening on one desktop, and all other devices have been functioning normally. I believe it started after I updated several drivers, one of which stopped Windows from booting, but I was ultimately able to circumvent that and prevent the driver update thanks to system restore.


    The network adapter is a TP Link Archer T9E, with the most recent drivers from the manufacturer's site.

    The router is a TP Link Archer C9


    So far, I've tried (in no particular order):

    Un/re-installing network adapter drivers


    Updating drivers with Driver Booster (which installs Broadcom drivers, but has no impact on the issue)


    Turning off power saving for the adapter


    Running malware scans


    Rebooting/resetting/updating the router


    Running the Windows troubleshooter (which detects issues, but doesn't solve them)


    Manually connecting to the network


    Forgetting the network


    Doing a network reset


    Disabling antivirus software (Avast) and Windows firewall


    Making a WLAN report, which gives a lot of "The specific network is not available" and "The driver disconnected while associating" errors


    Booting in safe mode -- this is the one thing that has actually gotten results: the issues are not present at all in safe mode, which leads me to believe it isn't a hardware problem


    Performing a clean boot -- which does not solve anything


    Probably a few other things that have slipped my mind.


    Any help would be appreciated. I'm happy to provide any more information necessary, or to redo any of the steps above.

    :)
     
    Xymidon, May 30, 2019
    #1

  2. 5Ghz band not there

    The 2230 is a 2.4Ghz only networking adapter

    Intel® Wireless Solutions

    Multi-Stream, Single Band 802.11b/g/n 2x2 and 2.4 GHz

    Delivers up to 300 Mbps speed in the 2.4 GHz band with multiple streams for enhanced speed while improving coverage and reliability.

    802.11n supports 2.4 and 5Ghz. Typically for chips that support the 5Ghz band you will see 802.11abgn or 802.11ac listed as there is no marking specifically for 5Ghz N support.

    Tripp
     
    Tripp Parks [MSFT], May 30, 2019
    #2
  3. The 2.5ghz band is discoverable and connects fine, and works anywhere in the house. The 5GHz Band is not even discovered, doesn't show up on the list. [A new Lenove).

    The 2.5ghz band is discoverable and connects fine, and works anywhere in the house. The
    5GHz Band is not even discovered, doesn't show up on the list.
     
    RichardBollas, May 30, 2019
    #3
  4. Can't connect to 2.4ghz band, 5ghz keeps disconnecting

    Windows 10 Still Killing Internet Connection on 5ghz Band after Install of KB3206632

    Hi Steve,

    Is this issue still going on? What is the frequency of the disconnect? Are there other troubleshooting steps you have taken aside from the steps you have given above?

    Thanks.
     
    Shirlen Agu, May 30, 2019
    #4
Thema:

Can't connect to 2.4ghz band, 5ghz keeps disconnecting

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