Windows 10: Can't connect to a photo scanner

Discus and support Can't connect to a photo scanner in Windows 10 BSOD Crashes and Debugging to solve the problem; I have not been able to connect to an Epson V600 photo scanner that I have had for several years. Epson's help desk tells me that the problem is with... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by JeromeJacobstein, Apr 2, 2021.

  1. Can't connect to a photo scanner


    I have not been able to connect to an Epson V600 photo scanner that I have had for several years. Epson's help desk tells me that the problem is with Windows Image Acquisition because I get the following message when I try to stop it.


    "Windows could not stop the Windows Image Acquisition service on local computer.


    Error 1061: The service cannot accept control messages at this time."


    Any ideas about how I can deal with this problem? At the moment my scanner is totally unusable.


    Thanks.

    :)
     
    JeromeJacobstein, Apr 2, 2021
    #1
  2. Steve C Win User

    Unable to get Win10 to recognize EPSON 4870 Photo Scanner

    I'll walk you though the steps I do to install my Perfection 1200. I have to do this periodically for some reason to reestablish the 'non-standard' Perfection 2400 driver.

    1. Right click on the scanner in Device Manager (as Admin) and select Update Driver. Then select the option to browse my computer for driver software.

    Can't connect to a photo scanner [​IMG]

    2. Then select Let me pick from a list of device drivers....

    Can't connect to a photo scanner [​IMG]

    3. Select Imaging Devices from the next list.

    Can't connect to a photo scanner [​IMG]

    4. Finally, select the correct Epson driver you have installed then click Next. If it isn't listed then something has gone wrong with the driver installation.

    Can't connect to a photo scanner [​IMG]

    5. Hopefully, the scanner should now work?
     
    Steve C, Apr 2, 2021
    #2
  3. xwray Win User
    Unable to get Win10 to recognize EPSON 4870 Photo Scanner

    Thanks Steve...I performed these steps *exactly* as well as with the 4870 drivers. Nothing is working. I have just about concluded that for whatever reason my Win10 install (from the "free" upgrade version) and the 4870 just aren't compatible. I just now reinstalled Win7 on a spare drive and installed the drivers without incident.
    I didn't really want to switch to Win10 anyhow what with all of it's privacy concerns and only did so because of the ongoing windows update issues with Win7. When it unilaterally decided to rename one of my folders screwing up my photo links I nearly removed it then and there. There's a lot more about Win10 I do not like and I'm probably going to toss it and go back to 7 permanently.
     
    xwray, Apr 2, 2021
    #3
  4. Can't connect to a photo scanner

    Scanner

    Hi JSmith,

    Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
    computer and is turned on when you try to install it. Follow these steps:

    • Click Start > Settings > Devices.
    • Under Add printers & scanners, click the + sign and select
      Add device.

    Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

    Feel free to let us know if you need more information.

    Regards.
     
    Vanessa Yar, Apr 2, 2021
    #4
Thema:

Can't connect to a photo scanner

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