Windows 10: Can't connect to remote printer

Hi and thanks for your two messages.
Before I had seen the second, I tried your first suggestion . Right-clicking the file and selecting OPEN produces the same 7Zip error message but I then tried "Run as Administrator" and BINGO, it started extracting and finally produced HP Installer which after a delay, asked me to disconnect the UBS, which I did, and then said it would install the Driver and other software if I clicked OK.
It then started the first of three stages "Prepare to Install", which slowly progressed, little by little from 0% to over 90% but then stopped with an error message "Program has encountered an error, please reboot the computer and run the installer again. If the trouble persists consult the Support for your machine".
So I did and, after all that, tried again. Although it had not specifically asked, I disabled the AVG Firewall before trying again. Same procedure and slow progress to 95% of Prepare to Install - then the same error message. Have now read your second message and think I did in fact all that you suggest.
As you can imagine I am rather discouraged and a bit fed up having spent more than two hours today without any progress. I will look more closely at the suggestion appended to your second message and try it.
Thanks for all your patient help.
Stuart

 

Problem still isn't fixed. Grateful for any suggestions.
Stuart

 

Did you check the SSDP, Http service, as per my previous post?
If the service isn't running, you see the printers in the control panel, but they are greyed out, and inaccessible.

 

I'm sorry. For whatever reason, I did not see your original post.
Again I'm sorry but I don't know what the SSDP, Http service is or how to check it but I am sure you are on the right track. Some of the printers are greyed out. Could you please explain.
Stuart

 

Hi Sagrant,
Right click on the 'This PC' icon, on the desktop, and select 'Manage'.
Now select 'Services and Applications' and then 'services':


Scroll down the list of services, until you see 'SSDP', and check that it's running.

While you're here, check that the 'UPnP' service is running too.
If either are stopped, and you can't start them, it's probably the http service not running, which is a bit trickier to diagnose.
See how far you get, and report back.

PS: tried to add images, but failed.

 

When you turned your firewall off had you also turned your anti virus off as well?

 

Evansnp
Thanks for the information. Both SSDP and UpnP were shown as running but I clicked Restart for SSDP and when I checked Devices and Printers The HP OfficeJet which had been greyed was sharp and clear and then the HP LaserJet Color , which had been missing, appeared also bright and clear although it did say "driver unavailable". I tried to print to the OfficeJet; it still would not print. I think there is one other Service problem - Print Spooler. This is stopped. When I look at Properties and and then click Start it seems to be doing this but then gives an error message "Wrong Parameters". I had not put in any parameters. Do you know how to start it ?
Stuart

 

No I had not. Do you think that is the problem ?
Stuart

 

Go to C -> Windows -> System32 -> Spool -> Printers and delete all files inside this folder. Then try re-starting the print spooler.
If it still wont start, try starting it from a command prompt with 'net start spooler'; this may give you more information about what's wrong.

 

Printers folder is empty. Net start spooler gives "System Error 5" "Access is denied"

 

Run it from an 'admin' command window.

 

I'm sorry but what is an 'admin' command window ?

 

Right click on the windows icon, in the bottom left hand corner, and you should see 'command prompt', and 'command prompt (admin)' (not sure on the exact wording, as i'm not in front of my win 10 machine).

 

Did that.
"The print spooler service is starting
"The print spooler service could not be started
"A system error has occurred
"System error 87 has occurred
"The parameter is incorrect.
That is all

 

Hi sagrant, try running the Microsoft system file checker (SFC.exe)
Deatails here : https://support.microsoft.com/en-us/kb/929833