Windows 10: can't connect to www.ancestry.com

can't connect to www.ancestry.com

:)

 

unable to access Ancestry website after upgrading to Windows 10.

Hi Jerri,



The above issue might occur due to certain internet components missing or if the website is blocked in the internet/browser settings on the computer.



Before we assist further, I would like to ask you a few questions:

• How did you upgrade to Windows 10 (via Windows Updates or Media Creation Tool)?
• Did you check if similar issue persists on accessing the account using Internet Explorer?
• Does the issue occur only on accessing Ancestry website in the browser?
• How are you connected to internet on the computer (Wired or Wi-Fi)?
  

Check if similar issue occurs on accessing Ancestry website in Internet Explorer browser on the computer. If the issue persists only on accessing Ancestry website on the computer, run
Internet Connections troubleshooter by following the steps below and check if any of the internet components is missing or corrupted on the computer.

• Press Windows logo key on the keyboard, type Troubleshooting and select the top most search result.
• Click on View all from the left side panel of the window.
• Select Internet Connections, click on
  Advanced and check Apply repairs automatically option.
• Follow the on screen instructions and wait for the troubleshooter to complete.
• Check the status after the troubleshooting is complete, close the window and check if the changes are effective.

You can also try contacting Ancestry support forum for further assistance on the issue.

Ancestry support forum: AncestrySupport



Write to us with the answers to the above issue and the status of not able to access Ancestry website after upgrading to Windows 10 on the computer in the same post for further assistance. Your reply is most important for us to ensure we assist you
accordingly.



Thank you.

 

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