Windows 10: Can't delete a file even though I own it

I recently installed some kind of virus onto my computer that runs these programs that make my laptop overheat very quickly and sometimes play random music.


I figured out the location of these programs, located in two folders in Local Disk C: and have tried to delete them. It prevented me from doing so, giving me the message that I needed permission from someone named "TrustedInstaller" in order to do so. Following instructions from another question thread in the community, I gave myself ownership of the folders as well as full control under permissions. I am the administrator as well.


But when I go back and try to delete the folder again, it gives me the message "You require permission from DESKTOP-7FSF\isabe to make changes to this folder" which is odd because user "isabe" is me. Other times it has also given me the same message but saying that I required permission from the administrator. I am both user isabe and the administrator, so this doesn't make sense.


It's also kind of weird that isabe and Administrator shows up as two different users that can possibly take ownership of the folders when I open Properties for both, even though my one account should be both isabe and Administrator.


Help?

:)

 

deleting hard drive files

Hi,

May we know what type of file are you trying to delete? Would it be Office documents, media files, or picture files? If you're trying to delete files for free some space on your device. We suggest to perform a Disc Cleanup. Kindly follow the steps below to
perform the task:

• Type in Cortana Disc Cleanup
  
• Choose the files to delete
  
• Click on "Clean up system files"
  
• Click on Ok
  

For any concerns, don't hesitate to get back to us.

Regards.

 

windows 10 deleted my desktop files

Step 1 - I upgraded to Win 10 and lost all my files on Desktop.

Step 2 - Found the files in Network - USers- Desktop

copied all files again to desktop.

Step 3- Restarted my machine again and lost desktop files again.

Step 4 - As suggested did the following as listed below but dont find my files.

• Press “Windows + E”, open This PC/Computer
• Open Local Disc C, open Windows.old
• Click on Users, select your User name
• Go to desktop folder

Cant find my files. Why is Win 10 deleted files again and again from Desktop ?.

 

Delete and Cut Files with Preview Pane Open

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• Have you tried to delete the pdf file in preview panel?
• What exactly happens when try to delete the pdf file?

I suggest you to follow the steps below and check if it helps.

• 
  Open File Explorer.
  
• 
  Select View and click on preview panel.
  
• 
  Select the pdf file.
  
• 
  At the right corner you will be able to see preview panel.
  
• 
  You can right click on it and delete the files.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.