Windows 10: Can’t download apps

Discus and support Can’t download apps in Microsoft Windows 10 Store to solve the problem; HelloI go into Microsoft Store and choose an app to install. It asks me to open Microsoft Store again and then says “ because you’re accessing... Discussion in 'Microsoft Windows 10 Store' started by MichaelDurston, Jul 27, 2021.

  1. Can’t download apps

    HelloI go into Microsoft Store and choose an app to install. It asks me to open Microsoft Store again and then says “ because you’re accessing sensitive info ……. Etc”. I enter PIN and password, but then it just whirs and doesn’t go any further.If I sign in to the laptop as me I can download apps, but I’m trying to set up the apps for my Dad as a user. It’s when I try to sign in as him that I have problems. I’ve set him up as admin on the laptop.Can anyone help please.ThanksDavid--Moved from Microsoft 365 Apps or Office 365 Business--

    MichaelDurston, Jul 27, 2021

  2. downloading apps

    Hi George,

    Thank you for writing to Microsoft Community Forums.

    I would like to understand the issue better, could you let me know

    1. Operating system and edition of operating system you are using?
    2. From where you are trying to download apps?

    However you can try following steps to if you are using Microsoft store to download apps.

    Step 1 :

    1. Open RUN box by pressing
      windows + R
      button on the keyboard.
    2. Then type WSReset.exe and click on
    3. Try to logging in to store with your Microsoft account.
    4. Try downloading the apps.

    Step 2:

    1. Search for command prompt on
      search bar.
    2. Right click on command prompt and click on
      run as administrator.
    3. Type below command and press enter.

      Dism.exe /Online /Cleanup-Image /RestoreHealth

    The above command will take some time and I would suggest you to wait until the process completes.

    To know the edition of operating system,

    1. Right click on This PC and click on

    Hope it helps.

    Manjunath H

    Microsoft Community - Moderator
    Manjunath_H, Jul 27, 2021
  3. Windows 10 Apps from the store wont download

    Hi Sumon,

    Sorry for the delay in response.

    • Do you face this issue only with these apps?
    • Did you try downloading other apps?
    • Did you try stopping these apps and then downloading it again?
    We would suggest you to try the steps mentioned in the link

    • Type troubleshooting in the search
      and hit Enter.
    • Click View all from the left pane and select Windows store apps.
    • Follow the on-screen instructions and check.
    If the steps don't work try these steps:

    Try to reset the Windows store and check.
    • Press Win + R on the keyboard to open run Window.
    • Type wsreset.exe to reset the Windows store cache.
    Hope this information helps.
    Ravinath P, Jul 27, 2021
  4. KatrineCY Win User

    Can’t download apps

    download Windows camera app

    Success in resetting Store; that produced a download of the Windows camera, despite seeing error message again, download proceeded. Screen shows MS app for Windows camera and indicates downloaded. (Camera now listed in app list.) But when Launch was selected,
    no action after screen with camera icon. Eventually message appeared " something went wrong: here is message code if needed: 0x400F4271>MediaCaptureFailedEvent>0xC00D3704. We seem to be moving ahead a step at a time. Next suggestion?
    KatrineCY, Jul 27, 2021

Can’t download apps

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