Windows 10: Can't download episode of Supergirl from Microsoft Movies & TV Store

I am trying to download episodes from Season 4 of Supergirl, which I purchased on the Microsoft Movies and TV Store. I keep getting the following error message: "Couldn't download. Please try again. If the problem continues, visit https://support.microsoft.com to check for guidance."

I purchased Season 4 in 2018, so I should have no problem downloading the episodes to my laptop. I have Windows 10 and I use Firefox as my browser. Any ideas?


Thank you!!


Becky

:)

 

Purchased TV episode from the Microsoft store but it wont play

In answer to your question

I went through the purchase process in the micrsoft store and when the purchase completed i clicked the little play icon that was available in the episode list and got the error described above as to what i used to play it, i guess it would be whatever windows
uses to play episodes purchased in the microsoft store, tried it several times on different days same error every time, i couldent tell you what the file extension is because it doesn't download, when i click the download icon in the episode list it asks me
if I'd like HD or SD i choose either one and nothing downloads, no error nothing, tried the troubleshooter and it tells me nothing is wrong. The behavior i would expect is obvious, you purchase a tv episode/movie you click the icon to watch and it starts to
strea, there should be no codec issues or file format issues when purchaseing from the microsoft store and useing the default setup to watch

 

Purchased TV episode from the Microsoft store but it wont play

Purchased TV episode from the Microsoft store but it wont play get the following error

Cant Play

0xc00d11cd (0xc3360190)

was looking forward to all the content available in Movies and TV but need to resolve this first any ideas?

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator