Windows 10: Can’t download fortnite to 13+ child Microsoft account

Hi


We just got a new computer on windows 10


I set myself up as the administrator and my son as a child with 13+ restrictions.


I have downloaded fortnite successfully on my login but on my sons I keep getting the error message IS-0001 install failed.


Please can someone help me?


I havent been emailed for permission for him to download the game (although its me doing it on his account) just my login password to make changes to the pc.


Thank you

:)

 

Child Account Get Greyed Out

Thanks for the suggestion, but I did the following instead.

I have another laptop, 2 weeks old, with Windows 10 Home on it.

On that one, I tried the same steps with the child account, and got the exact same results.

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.

 

Child account

Hi David,

Thank you for posting your query on Microsoft Community.

Before we proceed, we require more information to assist you better.

• 
  Did you make any changes to the child account prior to the issue?
  
• 
  Since when you are facing this issue?
  
• 
  Are you able to login with other child accounts on the computer?
  

I suggest you to restart the computer once and check if you are able to login to the computer.

Reply us with this information to assist you further.

Thank you.