Windows 10: Can't download Forza Horizon 4 0x87E10BD0

I'm having trouble downloading and installing Forza Horizon 4 on the Microsoft Store.

Every time I try to download Forza, it says retrieving license and then an error. The error code is 0x87E10BD0.


I've tried almost everything that I could find online.

a. Clearing the Microsoft Store cache

b. Recreating AUInstallAgent

c. Running powershell commands

d. Installing whilst in clean boot

e. Reinstalling Windows 10

f. Messing around with anti-viruses and windows defender

g. Logging in and out of Microsoft Store

h. Installing the latest Windows 10 updates

i. Troubleshooting the Microsoft Store


However, what's strange is that the Forza Horizon 4 demo downloads and works completely fine for me.

I can even download the DLC for the Forza Standard Edition.

I should also say that I was able to install Forza Horizon 4 before, but the game couldn't launch.

After doing a factory reset for the first time, I couldn't install Forza after that.


Here I am now, trying to figure out how to get it to download! Yes I do have enough space on my hard drive.

I've pretty much given up and I need help.

:)

 

Cant download Forza Horizon 4

Hi AldiXY,

My name is Jocelyn, an independent advisor and a fellow Windows 10 user. I understand that you cannot download Forza Horizon 4.

Kindly follow the steps on the thread [provided by Mala_S to help you fix the issue.

https://answers.microsoft.com/en-us/windows/for...

Please reply with the results, we will be glad to help you further.

Thank you,

Jocelyn

 

Partial download of Forza Horizon 4 will not delete.

Hello there!

I am having problems with uninstalling partially downloaded files from my computer.

What Happened:

• I was downloading Forza Horizon 4 from the XBOX beta app on my PC but then my house had a power-cut.
• This turned my PC off and the download was stopped.
• When my PC was turned back on, 45GB was taken up on my SSD.
• The XBOX beta app and the Microsoft store app do not show that Forza Horizon 4 has been installed so I cannot click uninstall to remove the files.
• I cannot find Forza Horizon 4 anywhere on my PC even through the Apps and Features menu.
• After some digging I found "Microsoft.SunriseBaseGame" this was the Forza horizon 4 file.
• I cannot delete this as it requires permission from "SYSTEM" to delete.
• I am using my own PC that I have built.
• I have tried to solve this issue by changing the security details in the property tab of the file.
• However this still would not work.

Is there any way I can uninstall these files?

Thanks

 

saving forza horizon 4

Hi,



Thank you for writing to Microsoft Community Forums.



I understand how difficult it can be when the feature does not work the way it is supposed to.



I would suggest you to post Forza Horizon 4 query on Forza Horizon 4 forum. Please post this question in the

Forza Horizon forum, where we have the engineers with the expertise to provide solutions for this issue.





Aditya Roy

Microsoft Community - Moderator