Windows 10: Can't enable my 7.1 surround sound, I have the CM7000 headphone using the 7.1 adapter.

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:)

 

Surround Sound on PC

There are two factors that will enable the 7.1 Surround sound. Hence I also have Dolby Atmos Supported 7.1 sound at my home as 7+1 surround sound system, I can say that it is either a windows update issue or driver issue. We verified that's it is not windows
update hence the update that causes problem is not installed yet the driver part still leaves me some question marks. Those Options on Spatial sound enable the output to be anything more than just 2.0, so if the output is supported including output device
the option will be available. Its just a mismatch between software and the hardware of the Headset.

I had the issue where my 7.1 stoped working providing me with surround sound yet was able to get it back removing the update that caused it.

I could now suggest to Uninstall audio driver entirely any available in windows safe mode, including the Razer Software and then restart windows to boot up Normally and allow windows to install the basic drivers.

If windows doesn't recognize it then update it manually in device manager. Let Windows install the basic drivers for both the Sound Card and the Headset.

Let's see if this will enable the option.

PS: As long as you are not using the 3.5 Audio jack as connection, These steps should help out at a point.

Sincerely

Independent Advisor

Harun

 

Muffled sound after removing USB headphones and plugging them in again.

Hi,

Thank you for writing to Microsoft Community Forums.

Provide us additional information to assist you better with this issue:

1. What is the make and model of the computer and headphone?
   
2. Have you tried the same headphone on different computer?
   
3. Are you facing the same issue with the different headphone?
   
4. Which version of Windows is installed on your device?
   

Refer the article Which Windows operating system am I running
to provide the details.

Try the below suggested steps.

Method 1

1. Right click on Volume icon > Sounds >
   Playback.
   
2. Select Headphone > Properties > Advanced.
   
3. Uncheck “Allow applications to take exclusive control of this device”.
   
4. Switch to Spatial sound tab > Uncheck “Turn on 7.1 virtual surround sound”.
   
5. Click on OK and check the status of the issue.
   

Method 2

If the issue still persists I suggest you to refer the article Fix sound problems in Windows
10 for the troubleshooting steps.

Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.

Muralidhar

Microsoft Community Moderator

 

Realtek HD Audio Manager 7.1 Surround Sound Not Working (Only Front Left and Right Speakers Work) on Windows 10

I think u do using headphone u have to just hear 2 chanel sound becoz ur headphone usp not jack but when u have to use real 7.1 speakers so i mean 7+1 speakers u have to hear 7+1 chanel sound...

(PLS DOWNLOAD what headset u are have? go download headset driver 7.1 surround sound driver.)