Windows 10: Can't figure out what's causing this BSOD

Discus and support Can't figure out what's causing this BSOD in Windows 10 BSOD Crashes and Debugging to solve the problem; Can someone help me figure out what's causing this BSOD? It's Win 10 Pro (1909). I've made sure the drivers and BIOS are up to date already and ran sfc... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by pstoric, May 28, 2020.

  1. pstoric Win User

    Can't figure out what's causing this BSOD


    Can someone help me figure out what's causing this BSOD? It's Win 10 Pro (1909). I've made sure the drivers and BIOS are up to date already and ran sfc /scannow that did repair some errors.

    ************* Path validation summary **************
    Response Time (ms) Location
    Deferred srv*
    Symbol search path is: srv*
    Executable search path is:
    Windows 10 Kernel Version 18362 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    18362.1.amd64fre.19h1_release.190318-1202
    Machine Name:
    Kernel base = 0xfffff803`3dc00000 PsLoadedModuleList = 0xfffff803`3e048170
    Debug session time: Sun May 24 03:45:19.966 2020 (UTC - 4:00)
    System Uptime: 0 days 7:48:37.087
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..........................................................
    Loading User Symbols
    Loading unloaded module list
    .........
    For analysis of this file, run !analyze -v
    nt!KeBugCheckEx:
    fffff803`3ddc2390 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffc204`a5f5ec20=00000000000000ef
    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************


    CRITICAL_PROCESS_DIED (ef)
    A critical system process died
    Arguments:
    Arg1: ffffc30f868de400, Process object or thread object
    Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
    Arg3: 0000000000000000
    Arg4: 0000000000000000


    Debugging Details:
    ------------------




    KEY_VALUES_STRING: 1


    Key : Analysis.CPU.Sec
    Value: 4


    Key : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-7001FCV


    Key : Analysis.DebugData
    Value: CreateObject


    Key : Analysis.DebugModel
    Value: CreateObject


    Key : Analysis.Elapsed.Sec
    Value: 8


    Key : Analysis.Memory.CommitPeak.Mb
    Value: 70


    Key : Analysis.System
    Value: CreateObject




    ADDITIONAL_XML: 1


    BUGCHECK_CODE: ef


    BUGCHECK_P1: ffffc30f868de400


    BUGCHECK_P2: 0


    BUGCHECK_P3: 0


    BUGCHECK_P4: 0


    PROCESS_NAME: services.exe


    CRITICAL_PROCESS: services.exe


    EXCEPTION_RECORD: ffffc30f868de9c0 -- (.exr 0xffffc30f868de9c0)
    ExceptionAddress: 0000000000000000
    ExceptionCode: 00000000
    ExceptionFlags: 00000000
    NumberParameters: 0


    ERROR_CODE: (NTSTATUS) 0x8a9d0080 - <Unable to get error code text>


    BLACKBOXBSD: 1 (!blackboxbsd)




    BLACKBOXNTFS: 1 (!blackboxntfs)




    BLACKBOXPNP: 1 (!blackboxpnp)




    BLACKBOXWINLOGON: 1


    CUSTOMER_CRASH_COUNT: 1


    EXCEPTION_STR: 0x0


    STACK_TEXT:
    ffffc204`a5f5ec18 fffff803`3e4cb6c9 : 00000000`000000ef ffffc30f`868de400 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
    ffffc204`a5f5ec20 fffff803`3e3ecd27 : ffffc30f`868de400 fffff803`3dc88065 ffffc30f`868de400 fffff803`3dc880e0 : nt!PspCatchCriticalBreak+0x115
    ffffc204`a5f5ecc0 fffff803`3e270330 : ffffc30f`00000000 00000000`00000000 ffffc30f`868de400 ffffc30f`868de400 : nt!PspTerminateAllThreads+0x17b06b
    ffffc204`a5f5ed30 fffff803`3e26ff59 : ffffffff`ffffffff ffffc204`a5f5ee60 ffffc30f`868de400 00000000`00000000 : nt!PspTerminateProcess+0xe0
    ffffc204`a5f5ed70 fffff803`3ddd3c15 : 00007ff7`000002e0 ffffc30f`8a9d0080 ffffc30f`868de400 ffffc204`a5f5efb0 : nt!NtTerminateProcess+0xa9
    ffffc204`a5f5ede0 fffff803`3ddc61b0 : fffff803`3de5ade8 ffffc204`a5f5f958 ffffc204`a5f5f958 ffffc204`a5f5efb0 : nt!KiSystemServiceCopyEnd+0x25
    ffffc204`a5f5ef78 fffff803`3de5ade8 : ffffc204`a5f5f958 ffffc204`a5f5f958 ffffc204`a5f5efb0 00007ff7`778d9000 : nt!KiServiceLinkage
    ffffc204`a5f5ef80 fffff803`3ddd431d : ffffc30f`868de9c0 fffff803`3dcdcf9d 00000000`00003200 ffffc204`a5f5fa00 : nt!KiDispatchException+0x15c6f8
    ffffc204`a5f5f820 fffff803`3ddd0503 : ffffc30f`8a9d0080 00000000`00000000 00000000`00000000 ffffc30f`880e63e0 : nt!KiExceptionDispatch+0x11d
    ffffc204`a5f5fa00 00007ffa`3563e312 : 00000000`00000000 0000007b`00000000 00007ffa`356bfe3e 0000007b`6dc815f0 : nt!KiPageFault+0x443
    0000007b`6dc81560 00000000`00000000 : 0000007b`00000000 00007ffa`356bfe3e 0000007b`6dc815f0 00007ff7`778d9000 : 0x00007ffa`3563e312




    SYMBOL_NAME: nt!PspCatchCriticalBreak+115


    MODULE_NAME: nt


    IMAGE_NAME: ntkrnlmp.exe


    IMAGE_VERSION: 10.0.18362.836


    STACK_COMMAND: .thread ; .cxr ; kb


    BUCKET_ID_FUNC_OFFSET: 115


    FAILURE_BUCKET_ID: 0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_8a9d0080_nt!PspCatchCriticalBreak


    OS_VERSION: 10.0.18362.1


    BUILDLAB_STR: 19h1_release


    OSPLATFORM_TYPE: x64


    OSNAME: Windows 10


    FAILURE_ID_HASH: {75391164-75b8-6cfe-6772-ef09b855b2cc}


    Followup: MachineOwner
    ---------

    :)
     
    pstoric, May 28, 2020
    #1

  2. Help figuring out BSOD error nlem64nt.sys

    Original thread here. Help figuring out BSOD error nlem64nt.sys

    Unfortunately, it is locked. nlem64nt.sys is used by NetLib encryptonizer. We had a similar issue with this causing a PFN File List Corrupt BSOD and their support confirmed we needed to upgrade. Hopefully this will help someone out in the future.
     
    ClumsyBadge2309, Jun 4, 2020
    #2
  3. Msap14 Win User
    BSOD Hardware Caused???

    they do weird things like that, which all seem like something else is failing.
    One of the worst things to diagnose, they seem to only quit when they want to.

    Memtest is a good next step, if you rule out RAM and Power Supply make sure you disconnect all unnecessary peripherals and try to start the system with as little hardware as possible, if it works then, you can narrow down the culprit by trial and error.

    the follow was taken from some website:

    It's very difficult to determine if a failure is caused by the CPU because many other components can cause the same symptom when they fail.

    1. System fails to boot
    2. System re-boots intermittently
    3. General Protection Fault
    4. Illegal Operation
    5. Stop Error, or BSoD (Blue Screen OfDeath)

    Actually, CPUs rarely fail, and about the only way to determine if the CPU is causing the failure is to swap it out with a known working CPU of the same type and speed. Since this is difficult, the best bet is to first rule out every other possibility.

    Before suspecting the CPU, rule out all the possibilities listed below.

    1. The Operating System
    2. A peripheral port device
    3. A bad memory module
    4. The hard disk drive
    5. The power supply
    6. The motherboard

    If you have ruled out out all the other possibilities, investigate the items listed below.

    1. Overheating
    2. A short circuit
    3. ESD
     
    Msap14, Jun 4, 2020
    #3
  4. ARC
    Arc Win User

    Can't figure out what's causing this BSOD

    Random BSOD while browsing internet


    BitDefender is nothing special. mwac.sys causes BSODs anywhere.
    A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
    In that very thread, the suggested action apparently worked.

    The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
    As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
    That is why I posted that my suggestion may work, or may not. Let us see where it goes.
     
  5. Msap14 Win User
    BSOD Hardware Caused???

    they do weird things like that, which all seem like something else is failing.
    One of the worst things to diagnose, they seem to only quit when they want to.

    Memtest is a good next step, if you rule out RAM and Power Supply make sure you disconnect all unnecessary peripherals and try to start the system with as little hardware as possible, if it works then, you can narrow down the culprit by trial and error.

    the follow was taken from some website:

    It's very difficult to determine if a failure is caused by the CPU because many other components can cause the same symptom when they fail.

    1. System fails to boot
    2. System re-boots intermittently
    3. General Protection Fault
    4. Illegal Operation
    5. Stop Error, or BSoD (Blue Screen OfDeath)

    Actually, CPUs rarely fail, and about the only way to determine if the CPU is causing the failure is to swap it out with a known working CPU of the same type and speed. Since this is difficult, the best bet is to first rule out every other possibility.

    Before suspecting the CPU, rule out all the possibilities listed below.

    1. The Operating System
    2. A peripheral port device
    3. A bad memory module
    4. The hard disk drive
    5. The power supply
    6. The motherboard

    If you have ruled out out all the other possibilities, investigate the items listed below.

    1. Overheating
    2. A short circuit
    3. ESD
     
    Msap14, Jun 4, 2020
    #5
  6. ARC
    Arc Win User
    Random BSOD while browsing internet


    BitDefender is nothing special. mwac.sys causes BSODs anywhere.
    A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
    In that very thread, the suggested action apparently worked.

    The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
    As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
    That is why I posted that my suggestion may work, or may not. Let us see where it goes.
     
Thema:

Can't figure out what's causing this BSOD

Loading...
  1. Can't figure out what's causing this BSOD - Similar Threads - Can't figure what's

  2. Can't figure out what causes bsod/crashes

    in Windows 10 Gaming
    Can't figure out what causes bsod/crashes: Hi,PC bluescreens more frequently the longer it's been on. Sometimes the pc just freezes without bdos. I did not upgrade or change any hardware. Event viewer doesn't tell me anything. I've tried updating drivers gpu, network, etc., running system scans sfc sannow & antivirus,...
  3. Can't figure out what causes bsod/crashes

    in Windows 10 Software and Apps
    Can't figure out what causes bsod/crashes: Hi,PC bluescreens more frequently the longer it's been on. Sometimes the pc just freezes without bdos. I did not upgrade or change any hardware. Event viewer doesn't tell me anything. I've tried updating drivers gpu, network, etc., running system scans sfc sannow & antivirus,...
  4. Can't figure out what's causing BSOD error

    in Windows 10 Gaming
    Can't figure out what's causing BSOD error: Hello, recently I've been having lots of issues regarding Bluescreens. For the most part, I am getting the error "IRQL_NOT_LESS_OR_EQUAL" with the reason of "ntoskrnl.exe". I believe it is caused by a bad driver, although I don't know for sure. Here is the dump file:...
  5. Can't figure out what's causing BSOD error

    in Windows 10 Software and Apps
    Can't figure out what's causing BSOD error: Hello, recently I've been having lots of issues regarding Bluescreens. For the most part, I am getting the error "IRQL_NOT_LESS_OR_EQUAL" with the reason of "ntoskrnl.exe". I believe it is caused by a bad driver, although I don't know for sure. Here is the dump file:...
  6. BSoD on boot- can't figure out cause

    in Windows 10 Gaming
    BSoD on boot- can't figure out cause: Hi I often get errors on a cold startup such as: Critical process diedSystem service exceptionPage fault in non paged area Memory mngmnt etc. Then after I reboot, generally the error goes away and sometimes I have to use the disk checker to clear up any ssd corruption before...
  7. Can't figure out what causes svchost.exe bsod/crashes

    in Windows 10 Gaming
    Can't figure out what causes svchost.exe bsod/crashes: PC bluescreens more frequently the longer it's been on. Event viewer doesn't tell me anything. I've tried updating drivers gpu, network, etc., running system scans sfc sannow & antivirus, checked system temperatures and everything I could think of and saw to do online. I...
  8. Can't figure out what causes svchost.exe bsod/crashes

    in Windows 10 Software and Apps
    Can't figure out what causes svchost.exe bsod/crashes: PC bluescreens more frequently the longer it's been on. Event viewer doesn't tell me anything. I've tried updating drivers gpu, network, etc., running system scans sfc sannow & antivirus, checked system temperatures and everything I could think of and saw to do online. I...
  9. Can't figure out what causes svchost.exe bsod/crashes

    in Windows 10 BSOD Crashes and Debugging
    Can't figure out what causes svchost.exe bsod/crashes: PC bluescreens more frequently the longer it's been on. Event viewer doesn't tell me anything. I've tried updating drivers gpu, network, etc., running system scans sfc sannow & antivirus, checked system temperatures and everything I could think of and saw to do online. I...
  10. BSOD - need to figure out what causing this

    in Windows 10 BSOD Crashes and Debugging
    BSOD - need to figure out what causing this: Hi there As the user has access to the HP Software Updates, user kicked off the 2 updates in relation to BIOS and NIC firmware upgrade yesterday and come back home and when he started he got the BSOD. User managed to get into Safe mode and now reboot as normal. Checked...