Windows 10: Can't find a purchased app on a family member log on

Discus and support Can't find a purchased app on a family member log on in Microsoft Windows 10 Store to solve the problem; hi - i recently purchased minecraft for my child - it shows on my list of installed apps and i can play on my log on, but when my son goes to his... Discussion in 'Microsoft Windows 10 Store' started by LisaBell2, Apr 22, 2019.

  1. LisaBell2 Win User

    Can't find a purchased app on a family member log on


    hi - i recently purchased minecraft for my child - it shows on my list of installed apps and i can play on my log on, but when my son goes to his 'family member' logon minecraft is nowhere to be seen. How do i share the app across log ons? lisa

    :)
     
    LisaBell2, Apr 22, 2019
    #1
  2. Rey Cam Win User

    fingergprint log-in for family member

    Hi Kristi

    Through Windows Hello, you may have your family members register different accounts with their fingerprints.

    Once you are signed as the family account administrator, you may follow the steps below:

    • Right-click the Start button.
    • Go to Settings.
    • Select Accounts.
    • Choose Family & other users.
    • Add people using the Your family, or Other users options. The only difference between the two is with family, you get an access to child controls, for monitoring and blocking content.

    Once your child is logged into his or her own accounts, they can now set up their own
    Windows Hello log-in. Refer to the steps below:

    • Click Start.
    • Go to Settings.
    • Choose Accounts.
    • Select Sign-in options.
    • Select Windows Hello.
    • Choose Fingerprint, then Set up.

    After performing the steps, kindly share with us the result.

     
    Rey Cam, Apr 22, 2019
    #2
  3. Argel Obm Win User
    Family Member Log In

    Hi,

    We need to clarify some information first for us to know what is causing the log-in issue of your family member. Kindly answer the following:

    • How did you add the account of your family member to your laptop?
    • You mentioned that you've set up a new email account. When you added the new email account to your computer, did you add a new user account or did you just a edited an existing user account?
    • Does the issue also occur when you add non family member account to your computer?

    It is possible that a service or program running in the background is hindering your family member from logging in to your PC. We recommend booting your computer to
    Safe mode with Networking for us to verify if the issue will occur while Windows 10 is running with only minimal
    drivers and services.

    We hope to hear from you soon.
     
    Argel Obm, Apr 22, 2019
    #3
  4. LBKB Win User

    Can't find a purchased app on a family member log on

    Family Member Log In

    I set up a family member on Windows 10 following the instructions. The family member signed in and accepted being part of my family and shows up in my family online.

    Now when that member tries to log in on my laptop, the screen says welcome and then immediately signs out. I've tried it multiple times and have set up a new email account each time with no luck.
     
Thema:

Can't find a purchased app on a family member log on

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