Windows 10: Can't find game that I bought on another device on the same account

Discus and support Can't find game that I bought on another device on the same account in Windows 10 Gaming to solve the problem; I bought Forza on my old computer on this Microsoft account, and once I built a new one I went to install it but I can't find it on my account. this... Discussion in 'Windows 10 Gaming' started by Megan Oswald, Feb 11, 2021.

  1. Can't find game that I bought on another device on the same account


    I bought Forza on my old computer on this Microsoft account, and once I built a new one I went to install it but I can't find it on my account. this has happened with a few different games, any help?

    :)
     
    Megan Oswald, Feb 11, 2021
    #1
  2. Vesao Win User

    Remove account

    I suggest you backup your personalized files first before removing the account.
    To delete an account, follow these steps:
    1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
    2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
     
    Vesao, Feb 11, 2021
    #2
  3. Nikhar_K Win User
    a game doesnt show that i bought it

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to find a game purchased from Microsoft Store. I'll certainly assist you with the issue.



    However, we would like to know the place of purchase of the game.



    As you have mentioned that you have purchased the game logged in to your Microsoft account, I would suggest you to make sure that you are signed in with the same Microsoft account in Microsoft Store.



    To login to Microsoft Store, refer the steps mentioned below:



    1. Open Microsoft Store.
    2. Click on the Profile icon on the top left corner, click on the account and select
      Sign Out.
    3. Now, click on the Profile icon and select
      Sign in.
    4. Sign in with the Microsoft Account through which you purchased the game.


    Let us know the results, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community – Moderator
     
    Nikhar_K, Feb 11, 2021
    #3
  4. Can't find game that I bought on another device on the same account

    Windows 10 Game Apps

    Based on the error you've received, this seems to be due to corrupted Store cache. We suggest manually resetting the Store app from the Settings menu. Here are the steps:

    • Click Start, then Settings.
    • Select System.
    • Select Apps & features.
    • Find the Store app, then click Reset.
    • Click Reset again to confirm.
    • Restart your device so that the changes will take effect. Sign in to the app. Launch the game and check if the same issue occurs.

    We also recommend accessing the game from the Start menu. Here are the steps:

    • Press the Windows button on your device or keyboard, or select the Windows icon in the lower-left corner of the main screen.
    • Select All apps, and then find your game in the list. Check if you encounter the same issue.

    We also recommend signing in to a different user profile. This can help determine if this is due to corrupted user profile. Here are the steps:

    • Press the Windows button on your device or keyboard, or select the Windows icon from the bottom-left corner of the main screen.
    • Select your account name from the top-left corner of the menu, and then select Switch account.
    • Sign in with an account other than the one you were using.
    • Restart the game to see if it works correctly.

    If you don't have a different user profile, kindly perform the steps provided on this link
     
    Catherine Cus., Feb 11, 2021
    #4
Thema:

Can't find game that I bought on another device on the same account

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