Windows 10: Can't Get 4k Display Resolution...

Discus and support Can't Get 4k Display Resolution... in Windows 10 Graphic Cards to solve the problem; have my nuc (intel hd graphics 6000 with latest drivers) connected to a 3200x1800 4k hdr monitor and can't get a resolution beyond 1920x1080 to display... Discussion in 'Windows 10 Graphic Cards' started by aeneas1, Feb 22, 2019.

  1. aeneas1 Win User

    Can't Get 4k Display Resolution...


    have my nuc (intel hd graphics 6000 with latest drivers) connected to a 3200x1800 4k hdr monitor and can't get a resolution beyond 1920x1080 to display nor can i get hdr to turn on in windows... alos, the cable connecting the nuc to the display is 4k rated... ran dxdiag and this is what was returned:

    Card name: Intel(R) HD Graphics 6000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_8086&DEV_1626&SUBSYS_20578086&REV_09
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 8038 MB
    Dedicated Memory: 128 MB
    Shared Memory: 7910 MB
    Current Mode: 1920 x 1080 (32 bit) (59Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.659180,0.339844), Green(0.244141,0.669922), Blue(0.129883,0.040039), White Point(0.312500,0.329102)
    Display Luminance: Min Luminance = 0.466400, Max Luminance = 486.111298, MaxFullFrameLuminance = 486.111298
    -------------------------------------------
    Monitor Name: Generic PnP Monitor
    Monitor Model: HS-156KP
    Monitor Id: YTH0156
    Native Mode: 3200 x 1800(p) (59.999Hz)
    Output Type: HDMI
    Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )

    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver File Version: 20.19.0015.5058 (English)
    Driver Version: 20.19.15.5058
    DDI Version: 12
    Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.0
    Graphics Preemption: Triangle
    Compute Preemption: Thread group
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Virtualization: Not Supported
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 8/15/2018 4:00:00 PM, 39510760 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown

    so my system recognizes that a 4k hdr capable monitor is connected yet my system doesn't offer the resolution as an option in display settings?

    :)
     
    aeneas1, Feb 22, 2019
    #1

  2. Supporting 4k resolution display

    Hello All,

    I just bought a new 15.6'' laptop that comes with stunning 4k high-resolution display. However, I found out that Windows 8.1 does not really look optimized with 4k display because the entire UI looks very small. I just want to know
    if Windows 10 will be supporting this kind of new display resolution, hopefully Can't Get 4k Display Resolution... :(

    Thank you,

    -- Ahmad Aseeri
     
    AhmadAseeri, Feb 22, 2019
    #2
  3. TH90 Win User
    4k Resolution scaling but then watching a 4k video

    Hi Anup,

    Thank you for your response.

    So therefore is my previous point on certain program's displaying as blurry when scaling is used wrong? I.e. as they'll be effectively displayed similarly to full HD resolution?

    Also, if I used scaling at 200% and I wanted to watch a 4K video would it be displayed at full HD (due to the scaling) or 4K resolution.

    Thanks again.
     
  4. Can't Get 4k Display Resolution...

    4K display screens...

    Hi,

    The screen resolution of a display determines how much information is displayed on the screen. It is measured horizontally and vertically in pixels. At lower screen resolutions, such as 640 x 480, fewer items will fit on the screen, but they will appear
    larger. At higher resolutions, such as 1900 x 1080, more items will fit on the screen but they will appear smaller. The resolution modes will vary with each display based on the video card device, monitor size, video driver, and monitor driver.

    Windows 10 includes support for 4K and 8K displays.

    By default, Windows chooses the best display settings for your PC based on your monitor. If you like, you can manually change the screen resolution of each display on your PC separately to what you want.

    [*]Driver updates for Windows 10 and many devices (such as monitors, printers and video cards) are automatically downloaded and installed via Windows Update.
    [*]While it’s likely that you already have the most recent driver, if you’re having trouble with a device, you can try fixing it by updating or reinstalling the driver. Here’s how:

    [*]

    [*]

      • Select the Start button, type Device Manager, then select it from the list of results.

      • Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select
        Update Driver Software.

      • Select Search automatically for updated driver software.

      • If Windows doesn’t find a new driver, you can try looking for one on the device manufacturer’s website and follow their instructions.

    [*]If these steps don’t work, try reinstalling the driver: open Device Manager, right-click (or tap and hold) the name of the device, and select
    Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

    You may also want to visit the computer manufacturer's support website and install the latest graphics driver compatible with Windows 10 and check.

    Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.
     
    Niranjan Manjhi, Feb 22, 2019
    #4
Thema:

Can't Get 4k Display Resolution...

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